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Calling Services: One Reach

Give your customers one number to reach you - at work, at home, or on the road.

Description

One Reach gives you the ability to program your office number to simultaneously ring up to three (3) local telephone numbers. Once a call is answered at one location, the other location(s) will stop ringing.

Example

You normally work out of your home office. You share an assistant who works out of your branch office and you visit the branch office about once a week. With One Reach, you can program your home office number to ring at home and at the branch office, so you'll never miss a call. While you are working from home and are on the phone, your assistant can take the call in the branch office - or you can take the call at the branch office when you are there.

Note: This service is not available in the Greater Dayton area.



How to access One Reach Plus
  1. Dial 513-39REACH (513-397-3224).
  2. You will be prompted to enter your ten-digit phone number.
  3. You will be prompted to enter your PIN number, which is the last three digits of your account number + 0. You can find your account number on your Cincinnati Bell statement.
  4. You have entered the Main Menu of One Reach Plus.
  5. You will hear a message that tells you whether your One Reach Plus is active or deactivated.
To activate or deactivate your One Reach Plus
  1. From the Main Menu, press 2 to toggle activation/deactivation.
To change your PIN number
  1. From the Main Menu, press 3 and follow the prompts.
To set up or change your call list
  1. From the Main Menu, press 1.
  2. You will hear a message that gives you 4 options:
    • To change or hear your first call out number, press 1.
    • To change or hear your second call out number, press 2.
    • To change or hear your third call out number, press 3.
    • To hear your entire call out list, press 4.
  3. After choosing your option, follow the prompts to set up or change your call list.

If you have questions about Calling Services, please call 513-566-5050 in Cincinnati or 888-CIN-BELL in Dayton.