Calling Services: Multiple Mailboxes

Description

Let your callers have the option to press the mailbox number assigned to the person they are trying to reach, so they can leave a voice message. Up to 9 individual voice mailboxes with personalized greetings are included.

Example

A customer calls your business and wants to reach a specific employee. The voice messaging greeting tells tells them to "Press 1 for Bill, Press 2 for Mary", etc. Each mailbox has a separate greeting and password for added security & personalization.

The Base Mailbox Introductory Greeting is only active if you are not using the Distinctive Ring service or if you turn off the Distinctive Ring feature. In that case, the Base Mailbox Introductory Greeting will be played so callers can select a mailbox for their message. To set up your Introductory Greeting for your Base Mailbox:

1. Dial the access number - 513-554-1234 in Cincinnati, 859-392-1234 in Kentucky, and 937-619-1234 in Dayton - from your phone.
2. Enter your password then press #. If this is a new mailbox, your temporary password is 1111. (Note: if you are not calling from your phone, press # followed by your mailbox number which is your 10-digit telephone number.)
3. From the main menu, press 4 (Personal Options).
4. Press 3 (Greeting Options).
5. Press 1 (Personal Greeting). This is the greeting that you will use for your introductory greeting.
6. Press 1 to record your introductory greeting.

1. From the main menu, press 4 to access Personal Options.
2. Press 2 to access Administration options.
3. Press 1 to Change your password.

1. From the main menu, press 4 to access Personal Options.
2. Press 3 to access Greeting Options.
3. Press 3 to Record your Name.

Once you have recorded your Introductory Greeting for your Base Mailbox, you must set up your personal mailbox greeting. This is the message a caller hears when they are directed to your mailbox. You will need the following information:

• Your Voice mail access number 513-554-1234 in Cincinnati, 859-392-1234 in Kentucky, and 937-619-1234 in Dayton.
• Your temporary password for each Multiple Mailbox. These numbers are: 1000 for Mailbox 1, 2000 for Mailbox 2 ... through 9,000 for Mailbox 9.
1. Dial the access number from your phone.
2. Enter your password then press #. (Note: if you are not calling from your phone, press # followed by your mailbox number which is your 10-digit telephone number.)
3. The first time you call, a tutorial will step you through changing your password, recording a name and recording your greeting. Additional calls to this number will play the normal Main Menu. If you have enabled callers to Zero Transfer, you will need to record this as part of your personal mailbox greeting.