Cincinnati Bell Wireless News!

Cincinnati Bell Wireless News!

Cincinnati Bell Wireless News!

Cincinnati Bell Wireless News!

Cincinnati Bell has sold our wireless spectrum to Verizon Wireless and as of February 28th, the Cincinnati Bell Wireless network is no longer operational. Please see below for frequently asked questions. You may also visit one of Cincinnati Bell retail locations for assistance. Click here to find a location near you.

Wondering what this means to you as a Cincinnati Bell Wireless customer?

The Cincinnati Bell Wireless network has been turned down as of February 28th, 2015. This change will allow Cincinnati Bell to focus on our industry leading Fioptics video and high speed internet services.

Please review our FAQs for more information.

A Message from Ted Torbeck, President & CEO Cincinnati Bell Inc.

"After much deliberation, we have determined that our customers are best served by other wireless offerings in the market. Also, this change will allow Cincinnati Bell to focus on our industry-leading Fioptics video and high-speed internet services.

I want to say a heart-felt thank you for being a Cincinnati Bell Wireless customer and for your continued support of Cincinnati Bell. We look forward to serving your communication and entertainment needs in the future."

Can I keep my wireless number?

If you did not port your wireless number to another provider by February28th, 2015, you are at risk of losing your telephone number.


What can I do with my Cincinnati Bell Wireless phone?

Cincinnati Bell will assist you to determine the value of your device for trade-in. If you would like to check the current value of your phone please visit http://www.cellularrecycler.com/cbwtrade-in


Can I still use my Cell-Fi unit?

You will not be able to use your Cell-Fi unit as of March 1st, 2015. Please return your Cell-Fi unit at any Cincinnati Bell retail store. Cell-Fi units only work on the Cincinnati Bell Wireless network.


Can I continue to visit a Cincinnati Bell store for service?

Yes! Cincinnati Bell will continue to operate its stores at this time to assist you with your communication and entertainment needs.


Are there any changes to my bill statement or how I make my payments?

It is possible for you to receive 1 to 2 more wireless bills since wireless is billed in arrears. Please continue to make payments to Cincinnati Bell as you do today.


I have i-wireless. Will I be refunded for the balance that I have on my account?

No. Cincinnati Bell does not provide refunds for unused balances.


What if I’m interested in a new wireless phone or service?

Our Cincinnati Bell retail locations offer Verizon Wireless and would be happy to show you the latest phones and plans that will meet your needs.Click here to find a location near you.