Are you looking for help on billing? Please select the appropriate section below.
Your first bill actually covers more than one month of service -- it includes charges for the current month and for the next full month. Charges for the current month are prorated, which means the monthly rate is divided into a daily rate and you're billed only for the days you receive service.
A one-time setup charge may also appear on your first bill. This is the charge for activating phone service and may appear in 3 monthly installments or all at once.
The fees for activating phone service are:
Your Cincinnati Bell account number is your 10-digit phone number plus 3-digit number located on the top right of each page of your bill. Click here for a sample bill with the account number highlighted.
Please contact us for assistance.
If you have lost or misplaced your current bill, you can print a copy online by logging in to My Account
Late payment fees are assessed on any amount over $10.00 not paid within 5 days of the due date in the amount of 2% of the balance or $8.95, whichever is greater. For more details on late payment fee calculation, see Terms and Conditions at www.cincinnatibell.com/terms
Cincinnati Bell Telephone offers several bill payment options. You may pay online, by mail, in person or over the telephone. You may also make special arrangements through a third-party bill payment service through your bank, credit union or commercial bill payment provider. You may also signup for Autopay service and have your bill paid automatically each month within the limits you decide.
Cincinnati Bell Wireless offers several bill payment options. You may pay by mail, online or over the telephone. You may also make special arrangements through a third-party bill payment service through your bank, credit union or commercial bill payment provider.
If you can't pay by the due date, please contact a Cincinnati Bell Service Representative:
Payment arrangements may be made in case of illness or other circumstances beyond your control. If payment is not received by the due date or by the agreed-upon date, a disconnect notice will be sent. To avoid disconnection of your service, it is necessary to pay the overdue amount which appears on the disconnect notice.
We can only disconnect service during normal business hours. We will not disconnect your service after 12:30 p.m. if reconnection services are not available the following day. Cincinnati Bell will not disconnect your service sooner than 14 days after the due date of the bill and will send you a written notification of the disconnection of your service seven days before the date of disconnection of your service.
Repeat late payments may damage your credit record with us. You may be requested to pay a deposit as a result of late payments. Late payments may also result in your phone service being disconnected
Payments made on any Cincinnati Bell Telephone disconnected account will be restored hourly. Accounts will be restored only if payment covers the regulated amount. If it does not, the account will not be restored. Payments will flow through hourly, Monday through Sunday, 7 a.m. to midnight.
Each subscriber has the right to designate a third party to receive copies of all notices relating to the disconnection of service or other credit notices. The third-party notification will only be provided upon the approval of the designated party. The consent to receive such notices does not constitute acceptance of any liability for payment. You will be promptly notified if the person you designate refuses or revokes consent to receive these notices.
Contact your Cincinnati Bell Service Representative. Click here for contact information.
If you have any questions regarding your account balance or payment details, contact a Cincinnati Bell Customer Care Representative at 1-888-391-3925 or by email at CBWCustomerCare@Cinbell.com
Customers can obtain via the Cincinnati Bell web site or view their account in detail using Cincinnati Bell's My Account. Customers may also call the Anytime Line® 24 hours a day at 513-565-6090. Using a touch-tone phone or Cincinnati Bell's My Account, you can:
You may use Cincinnati Bell's My Account to pay your account balance online.
If you prefer, you may also use the Cincinnati Bell Wireless TelePay System to pay your account balance over the telephone using a major credit card. The Cincinnati Bell Wireless Accounts Receivable TelePay number is: 1-877-626-9676.
Payment arrangements for past due accounts may also be made by contacting Accounts Receivable during regular business hours at 1-877-626-9676. Business Hours (EST) are Monday – Friday: 7:30 a.m. until 7:00 p.m. and Saturday: 9:00 a.m. until 6:00 p.m.
A Combined Bill is an invoice that includes both your Home telephone and Wireless phone services. This allows you to receive only one invoice each month, yet the information is kept separate. Your wireless charges are at the end of the invoice on different pages from your home phone charges.
Setting up Combined Billing is simple. Click on the combine bill ink on the My Bills section of My Account or contact a Cincinnati Bell Customer Care Representative at 1-888-391-3925 or by email at CBWCustomerCare@Cinbell.com to request combined billing
We are so sure you will be satisfied with your purchase that we offer a “30 Day Money Back Guarantee” to ensure customer satisfaction for our Fioptics TV Bundles. If for any reason you are not satisfied with your Fioptics TV bundled products and services, call us within 30 days of your Fioptics TV installation date and we will cancel your service(s) and refund all new services and activation fees at your request — guaranteed.
Please note: Program begins July 1st, 2015. Pay-Per-Use items, taxes, fees, surcharges and long distance charges will not be refunded.
If for any reason you are not satisfied with your new Fioptics TV Bundled products and services, all you have to do is call us at 513-565-9890 within 30 days of your Fioptics TV installation date and we will cancel your service and refund all new services and activation fees at your request – guaranteed.
Note: The thirty day money back guarantee applies to TV, Phone and/or Internet monthly recurring charges and activation fees. Cincinnati Bell must receive cancellation request for all eligible services within 30 days after Fioptics TV installation.
Yes, if you have already paid your bill we will still refund all eligible new services and activation fees when you request the 30 day money back guarantee within 30 days of your Fioptics TV installation date.