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Cincinnati Bell Home Phone Calling Services Product Support

Are you looking for product help for calling services? Please select the appropriate section below.



Calling Services: Call Forward


How does Call Forward work?

Call Forward sends calls to any number you choose, including domestic long distance and cellular (Long distance and/or cellular charges will apply for each call forwarded).


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How do I turn On Call Forward or Change the Forwarding Number?

  1. Lift the receiver and listen for dial tone.
  2. Press *72 (Rotary users dial 1172), then listen for another dial tone. You will hear two short beeps.
  3. Dial the telephone number to which you want your calls forwarded. If this is a long distance number, dial 1 plus the area code and number.
  4. The telephone where you are forwarding your calls will ring. When the call is answered, advise that your calls are being forwarded. Call Forward is now activated.
NOTE: If the telephone number to which you are forwarding your calls is not answered, or if the line is busy, hang up and immediately repeat steps 1 through 3. Call Forward will be activated within 60 seconds.


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How can I verify that Call Forward is on?

  1. Lift the receiver and listen for dial tone.
  2. Press *72 (Rotary users dial 1172). You will hear a rapid busy signal that indicates that the service is turned on.


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How do I turn Call Forward off?

  1. Lift the receiver and listen for dial tone.
  2. Press *73 (Rotary users dial 1173)
  3. Listen for two short beeps to confirm Call Forward has been turned off.


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What if Call Forward is busy?

When your telephone line is busy, this service automatically routes your incoming calls to your voice messaging service or to another number to which you want your calls transferred. This service is automatic and must be set up through Cincinnati Bell.


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What if Call Forwarding is on but I don't answer?

If you don't answer the telephone, your incoming calls are automatically routed to your voice messaging service or to another number to which you want your calls transferred. You may select the number of rings desired before a call is transferred. This service is automatic and must be set up through Cincinnati Bell Telephone.


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