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Customer Support
Have a question? You’ll find a wealth of information and resources on our Web site.
For support on a particular topic, just select from any of the categories below.
If your support needs relate to business products and services, click here to access our business support.
Welcome Guide
Includes helpful information about Priced for Life, Smart Home Phone, Data and Internet, Wireless, Home Security, Television, Long Distance, My Account, Calling Services and Store locations & Cincinnati Bell contact numbers.
Cincinnati Bell University
Learn more about your Cincinnati Bell products and services. Choose from online learning including video tutorials or sign up for in-store classes at your local CincinnatiBell retail store.
Handset Helpdesk
An online encyclopedia for all Cincinnati Bell Wireless GSM Handsets. The Handset Helpdesk includes handset-specific tutorials, FAQs,troubleshooting, compatibility guides, default setting downloads and more.
Product Support
Complete support, overviews and FAQs on all our products – from home phone, long distance and wireless, to internet, home security and satellite TV.
Request Repair
Having trouble with your services? Fix it here! You are just a click away from entering an online trouble report for your home phone, enhanced services and DSL.
My Account Help
My Account provides a convenient and secure way to manage your Cincinnati Bell services, check order status, view and pay your bills, and much more.
Billing Help
Here’s where you can learn more about your billing and payment options, see sample bills, clarify questions you have about your bill, find convenient payment locations, and much more.
Policies
Check here for privacy information, Do Not Call policies, valuable consumer tips, and other general help.