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Cincinnati Bell Billing Help

Are you looking for help on billing? Please select the appropriate section below.

Billing Help : Billing FAQs



Why is my first bill higher than I expected?

Your first bill actually covers more than one month of service -- it includes charges for the current month and for the next full month. Charges for the current month are prorated, which means the monthly rate is divided into a daily rate and you're billed only for the days you receive service.

A one-time setup charge may also appear on your first bill. This is the charge for activating phone service and may appear in 3 monthly installments or all at once.

The fees for activating phone service are:

  • Consumer - $25.70/phone line
  • Business - $49.75/business line


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Where do I find my account number on the bill?

Your Cincinnati Bell account number is your 10-digit phone number plus 3-digit number located on the top right of each page of your bill. Click here for a sample bill with the account number highlighted.


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My name/address is misspelled on my bill. How can I correct it?

Please contact us for assistance.


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What is the balance on my account?

You can always view your account balance by logging in to My Account and selecting Your Account Summary, or you can contact us.


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When is my bill due?

The due date of the bill is 21 calendar days from the BILL date.


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How can I get a duplicate copy of my bill?

If you have lost or misplaced your current bill, you can print a copy online by logging in to My Account


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How much is the late fee payment?

Late payment fees are assessed on any amount over $25.00 not paid within 5 days of the due date in the amount of 2% of the balance or $6.00, whichever is greater.


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What are my Cincinnati Bell Telephone bill payment options?

Cincinnati Bell Telephone offers several bill payment options. You may pay online, by mail, in person or over the telephone. You may also make special arrangements through a third-party bill payment service through your bank, credit union or commercial bill payment provider. You may also signup for Autopay service and have your bill paid automatically each month within the limits you decide.

  • Online: Use Cincinnati Bell's My Account to check your account balance and make payments online anytime, day or night. Payments may be made using a major credit card or electronic check. Click here to create a Cincinnati Bell My Account today.
  • U.S. Mail: Checks and remittance slips may be mailed to:

    Cincinnati Bell Telephone
    P.O. BOX 748003
    Cincinnati, OH 45274-8003

  • Telephone: NOTE - Payments made via telephone with the assistance of a representative will result in a $5.00 charge.
    You can call Cincinnati Bell Telephone anytime to check your account balance and make payments over the telephone, day or night. We accept payments using a major credit card, debit card or electronic check. You can call 513-565-2210 and say "Payments", then "Pay My Bill".
  • In Person – Pay in person at one of our convenient PayStation Locations
  • Autopay – for information on the most convenient way to pay, click here

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What are my Cincinnati Bell Wireless bill payment options?

Cincinnati Bell Wireless offers several bill payment options. You may pay by mail, online or over the telephone. You may also make special arrangements through a third-party bill payment service through your bank, credit union or commercial bill payment provider.

  • Online: Use Cincinnati Bell's My Account to check your account balance and make payments online anytime, day or night. Payments may be made using a major credit card or electronic check. Click here to create a Cincinnati Bell My Account today.
  • U.S. Mail: Checks and remittance slips may be mailed to:

    CINCINNATI BELL WIRELESS
    P.O. BOX 748002
    Cincinnati, OH 45274-8002

  • Telephone: Use the Cincinnati Bell Wireless Accounts Receivable TelePay System to check your account balance and make payments over the telephone, day or night. The Cincinnati Bell Wireless TelePay System accepts payments using a major credit card. The Cincinnati Bell Wireless Accounts Receivable TelePay number is: 1-877-626-9676.

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What happens if I cannot pay my Cincinnati Bell Telephone bill on time?

If you can't pay by the due date, please contact a Cincinnati Bell Service Representative:

  • 1-800-875-1451 for Residential Customers
  • 513-241-2899 for TDD/TTY Customers
  • 513-566-5050 for Business Customers 

Payment arrangements may be made in case of illness or other circumstances beyond your control. If payment is not received by the due date or by the agreed-upon date, a disconnect notice will be sent. To avoid disconnection of your service, it is necessary to pay the overdue amount which appears on the disconnect notice.

We can only disconnect service during normal business hours. We will not disconnect your service after 12:30 p.m. if reconnection services are not available the following day. Cincinnati Bell will not disconnect your service sooner than 14 days after the due date of the bill and will send you a written notification of the disconnection of your service seven days before the date of disconnection of your service.

Repeat late payments may damage your credit record with us. You may be requested to pay a deposit as a result of late payments. Late payments may also result in your phone service being disconnected


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How can I get service restored if it has been disconnected for nonpayment?

Payments made on any Cincinnati Bell Telephone disconnected account will be restored hourly. Accounts will be restored only if payment covers the regulated amount. If it does not, the account will not be restored. Payments will flow through hourly, Monday through Sunday, 7 a.m. to midnight.

Each subscriber has the right to designate a third party to receive copies of all notices relating to the disconnection of service or other credit notices. The third-party notification will only be provided upon the approval of the designated party. The consent to receive such notices does not constitute acceptance of any liability for payment. You will be promptly notified if the person you designate refuses or revokes consent to receive these notices.


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What should I do about questions or mistakes on my Cincinnati Bell Telephone bill?

Contact your Cincinnati Bell Service Representative. Click here for contact information.


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Who should I contact with general billing and payment questions on my Cincinnati Bell Wireless bill?

If you have any questions regarding your account balance or payment details, contact a Cincinnati Bell Customer Care Representative at 1-888-391-3925 or by email at CBWCustomerCare@Cinbell.com


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How can I get information after the office is closed?

Customers can obtain via the Cincinnati Bell web site or view their account in detail using Cincinnati Bell's My Account. Customers may also call the Anytime Line® 24 hours a day at 513-565-6090. Using a touch-tone phone or Cincinnati Bell's My Account, you can:

  • Get a copy of your telephone bill
  • Find out how much you owe
  • Tell us if you’ve made a payment
  • Check on the last payment we received
  • Make payment arrangements
  • Learn about and order Enhanced Services such as Custom Calling Services

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My Wireless Account is past due. What should I do?

You may use Cincinnati Bell's My Account to pay your account balance online.

If you prefer, you may also use the Cincinnati Bell Wireless TelePay System to pay your account balance over the telephone using a major credit card. The Cincinnati Bell Wireless Accounts Receivable TelePay number is: 1-877-626-9676.

Payment arrangements for past due accounts may also be made by contacting Accounts Receivable during regular business hours at 1-877-626-9676. Business Hours (EST) are Monday – Friday: 7:30 a.m. until 7:00 p.m. and Saturday: 9:00 a.m. until 6:00 p.m.


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What is combined bill and how do I get it?

A Combined Bill is an invoice that includes both your Home telephone and Wireless phone services. This allows you to receive only one invoice each month, yet the information is kept separate. Your wireless charges are at the end of the invoice on different pages from your home phone charges.

Setting up Combined Billing is simple. Click on the combine bill ink on the My Bills section of My Account or contact a Cincinnati Bell Customer Care Representative at 1-888-391-3925 or by email at CBWCustomerCare@Cinbell.com to request combined billing


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