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Cincinnati Bell Fuse Internet Product Support
Are you looking for product help for Internet services? Please select the appropriate section below.
Data and Internet: Dedicated Internet
- Dial-up Internet Access (Analog/ISDN/ADSL)
- Dedicated High-Speed Access (ISDN, Frame Relay, T1, Fractional DS3, DS3, LAN Advantage, LAN Advantage Lite, Metro Ethernet)
- Hosting Services (Web Hosting, Email Packages, Remote Data Backup)
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What is the underlying network architecture?
FUSE has no single point of failure within the network, because of redundancy at all points.
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With regard to physical facilities, does FUSE have back-up power or UPS (uninterruptable power supply)?
The FUSE platform is backed up by battery back-up equipment and jet turbine generators located at the Cincinnati Bell downtown Central Office. What is Ethernet? FUSE Ethernet Internet Service combines a flexible means of connecting to the Internet with the simplicity of a physical Ethernet interface. Bandwidth for this service is available on an incremental basis. If you already have an existing LAN Advantage port that is used in part for Internet access, you may not need additional equipment. Likewise, if you have a spare Ethernet port on your existing router that you would like to use for Internet access only, additional equipment may not be required. Ethernet bandwidth is available at speeds ranging from 1 - 155 Mbps.
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What is an IP address?
An IP address is a set of four "octets" or 8-bit numbers from 0 to 255, separated by periods that define a unique computer on the Internet. The customer will always be asked how many IP addresses they require. IP addresses are not automatically allocated to the customer. The reason for this is that FUSE's compliance and courtesy to conform to IETF's (International Engineering Task Force) and InterNIC's rules for worldwide IP space allocation. IP addresses are limited resources.
Who configures the router?FUSE will configure the router for you if you choose the option for FUSE-provided equipment. If you currently own or purchase the equipment separately, FUSE will assist you with the configuration per FUSE's standard terms for installation support.
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If something goes wrong with the equipment or line, who provides customer service?
If it is a problem with the line, Cincinnati Bell is responsible. FUSE will respond if the equipment was supplied by FUSE.
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Who bills me for the dedicated line service? Who bills me for the Internet access service?
Cincinnati Bell will bill you for your service, giving you the added convenience of fewer vendors and dealing with a company you already know and trust.
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Can FUSE provide customized solutions?
Yes. Because Cincinnati Bell provides such a wide range of products and services, we can bundle together all the services you need to save you time, money, and the hassle of dealing with multiple vendors.
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What are the FUSE support hours?
FUSE is Cincinnati's only ISP with a 24x7x365 for all customer support issues.
The Network Operations Center (NOC) is staffed by senior networking personnel who monitor customer connections 24 hours a day, seven days a week. The NOC works directly with CBT in case of an outage, and attempts to troubleshoot any problems immediatel
Are firewall products available from FUSE?
Yes, as are managed firewall services. Call your Account Manager or 1-888-CIN-BELL for more details.
If you still have questions not answered above, please call your Account Manager or 1-888-CIN-BELL and ask. We're here to help you!
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