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Cincinnati Bell Local Voice Calling Services Product Support

Are you looking for product help for calling services? Please select the appropriate section below.



Calling Services: Priority Forward


How does Priority Forward work?

Priority Forward allows you to program up to six numbers that you want forwarded to a different location. The rest of your calls will continue to ring at home.


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How do I turn on Priority Forward or change the Forwarding Number?

  1. Lift the receiver and wait for a dial tone.
  2. Dial *63 (Rotary users dial 1163).
  3. The recorded message announces your Priority Forward list status, the number of entries on your list, and initial instructions on how to add, remove or review the numbers on your list. The system will repeat the telephone number to which your calls are forwarded.


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If the number is correct:

Press 1.


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If you want to change the number:

  1. Press 0.
  2. Dial the telephone number to which your calls should be forwarded. (Include the area code.)
  3. Press # (Rotary users dial 12).


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How do I turn off Priority Forward?

  1. Lift the receiver and wait for a dial tone.
  2. Dial *63 (Rotary users dial 1163).
  3. Press 3.



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If this process does not work to turn off your Priority Forward list: (Applies if your phone number begins with 351, 366, 396, 458, 531, 631, 731, 758, 841)

  1. Lift the receiver and wait for a dial tone.
  2. Dial *83 (Rotary users dial 1183).
  3. Listen to the recorded instructions.


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