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Customer Support: Consumer Information: Special Needs

Services for Hearing/Speech-Impaired Customers


Hearing-impaired or speech-impaired persons with TDD (Telecommunications Devices for the Deaf) or TTY (Teletypewriter) can communicate via telephone with other TDD/TTY users. With the TDD machine, the phone receiver fits into an acoustic coupler on the typewriter-like device and permits the users to type messages back and forth. The TTY machine is a single phone unit with a screen to read incoming messages and a keyboard to type outbound messages.

Attention Customers With TDD/TTY Devices:

Please contact Cincinnati Bell at 513-565-4424 to submit application in order for your TTY telephone service to be listed with 911 emergency.