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Customer Support: Consumer Information: Special Needs

Telecommunications Relay Service


The Telecommunication Relay Service is a free service that enables customers who are deaf, hard-of-hearing or speech-impaired to use their TDD or TTY to place calls to and receive calls from hearing people. It also enables hearing people to call TDD/TTY users.

Typed messages from a TDD/TTY are transmitted to a communication assistant who voices them to hearing persons. Hearing persons` messages are voiced to the communication assistant who relays them to the TDD/TTY printout or display.

Calls can be placed 24 hours a day, seven days a week. There are no limits to the length or number of calls. All calls are confidential. Long distance calls are placed at direct dial rates. If you are a registered TDD/TTY user, discount rates may apply for long distance calls. Check with your long distance carrier.

To use the service or get additional information:

Relay Service:
      TTY/Voice: 711

     OR

IN customers call:
      TTY/Voice: 1 (800) 743-3333

KY customers call:
      TTY: 1 (800) 648-6056
      Voice: 1 (800) 648-6057

OH customers call:
      TTY/Voice: 1 (800) 750-0750

OH Administration:
      TTY/Voice: 1 (800) 325-2223

In an emergency:

Call 911 or your local emergency number. Some police and fire departments have TDD/TTY`s. As a TDD/TTY user, you can refer to the White Pages and call these agencies directly. If that is not possible, a communication assistant will connect you with the appropriate agency.