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Customer Support: My Account Help: General

Helpful information on how to use the My Bills section of My Account to view your bills and make payments online.

To get started, choose any option in the Help Index below:


My Account: General


How do I create a Cincinnati Bell My Account?

Before you create your My Account with Cincinnati Bell, you will need the following items:

  • An active Email address.
  • Your Cincinnati Bell account number listed on your Cincinnati Bell Telephone or Cincinnati Bell Wireless bill.
To create your Cincinnati Bell My Account:
  1. Launch your web browser and go to the Cincinnati Bell home page at http://www.cincinnatibell.com and click the My Account icon located in the top right corner of the screen.
  2. Click the Sign up Now! link at the bottom of the popup window.
  3. Select "Full Access" or "Just My Wireless Phone"
  4. For "Full Access", enter the appropriate information in the Account Registration form.
  5. Account Number: Enter your Cincinnati Bell Telephone Account Number field provided.

    Account Nickname: Enter a name for this account. This will appear within My Account, to enable you to identify this account.

    Email Address: Enter your email address in the field provided. This should be an address that you check regularly (e.g., home, work). It is very important that you verify the email address provided. Your email address is required to access your account information and serves as a source of communication when you have questions. This Email address will also be your login id. Cincinnati Bell keeps your email address confidential and is backed by our Privacy Policy which you can review using the link at the bottom of every My Account page.

    Password: Enter your desired password in the field provided. Your password must be a minimum of 7 alphanumeric characters and should be something that is easy for you to remember but not easy for someone to guess. For example, rather than using bearcats1 as a password, you may want to try something like bearc@t$1.

    Secret Question/Secret Answer: Select a Secret Question from the drop-down list and enter the correct answer in the Secret Answer field. You will need to answer this question if you lose or forget your password. After you answer the question correctly, your password will be emailed to the email address you provided earlier.

  6. After completing the Account Registration form, click the Continue button. You will be asked to review the information you have entered once more to insure we recorded it correctly. Then enter a security code which helps secure your account. Your information will be processed and the Success screen will appear. This screen contains all of the account information you need to login and view you online account. Please print and retain this information for future reference.


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How do I log into My Account?

To log into My Account:

  1. Click the My Account button located at the top of any page on the Cincinnati Bell web site.
  2. Enter your Email Address and Password in the fields and click the Login button
  3. NOTE: Click the Remember me on this computer checkbox if you want the login page to automatically remember your email address each time you visit the Cincinnati Bell web site.


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How do I change My Account Password?

  1. Login to My Account.
  2. Click the My Profile tab on the top navigation bar.
  3. Click the Change Password icon.
  4. Enter the appropriate information in the fields in the Change Password section of the page.
  5. Click the Change button. Your password will be changed.


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How do I change my secret question/answer for My Account?

  1. Log into My Account.
  2. Click the My Profile tab on the top navigation bar.
  3. Click the Change Secret Question icon.
  4. Enter the appropriate information in the fields in the Change Secret Question/Answer section of the page.
  5. Click the Change button. Your information will be changed.


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How do I view and/or change the services and feature I have on my account?

With a My Account with Cincinnati Bell, you can do more than just view and pay your bill online. You can also view the services that are currently being billed to your account, add features, configure your services, and more! To view the services for your account:

  1. Log into My Account.
  2. On both the My Account Home page and the My Services section, you will find the service areas which you can manage: Wireless, Internet, Home Phone and Long Distance.
  3. Click on the service you wish to manage.
  4. In each section you will find a list of services you currently have subscribed to as well as options for managing them.


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How do I change my contact information for My Account?

To manage your email contact information, simply go to My Profile, then Manage Email Addresses. From this screen, you may add, remove, set marketing preferences on your emails. You can also setup mobile addresses here as well so you can receive important account information while you are mobile. Be sure to 'confirm' your email address when adding or changing addresses to insure it is setup correctly.


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What is an Associated Account?

Associated accounts are those accounts you can access from your My Account Login. All users start with one association, which is the account you registered when your user id was first created. Then if you wish to access more than one account from the same login you can associate them.

To manage associated accounts, simply go to My Profile, then Manage Associated Accounts. From this screen, you may add, remove, set default or nickname accounts so that they are all easily accessible from your single My Account login. When you associate more than one account in the list shown, you can easily switch to view each account from the 'Select Account' drop down on main navigation bar.

** Please note that associating accounts here does NOT combine the billing for those accounts.


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How do I add an Associated Account?

To manage associated accounts, simply go to My Profile, then Manage Associated Accounts. From this screen, you may add, remove, set default or nickname accounts so that they are all easily accessible from your single My Account login. When you associate more than one account in the list shown, you can easily switch to view each account from the 'Select Account' drop down on main navigation bar.


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How do I remove an account from my profile?

To manage associated accounts, simply go to My Profile, then Manage Associated Accounts. From this screen, you may add, remove, set default or nickname accounts so that they are all easily accessible from your single My Account login. When you associate more than one account in the list shown, you can easily switch to view each account from the 'Select Account' drop down on main navigation bar.


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What is the default account?

If you have only one account setup, that is your default account. If you have more than one account associated with your login id, then you can select one of them as the default. When you login, the system will automatically switch to viewing your default account. To manage associated accounts, simply go to My Profile, then Manage Associated Accounts. From this screen, you may add, remove, set default or nickname accounts so that they are all easily accessible from your single My Account login. When you associate more than one account in the list shown, you can easily switch to view each account from the 'Select Account' drop down on main navigation bar.


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How do I change the default account?

To manage associated accounts, simply go to My Profile, then Manage Associated Accounts. From this screen, you may add, remove, set default or nickname accounts so that they are all easily accessible from your single My Account login. When you associate more than one account in the list shown, you can easily switch to view each account from the 'Select Account' drop down on main navigation bar.


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How do I create or change an alias?

To manage associated accounts, simply go to My Profile, then Manage Associated Accounts. From this screen, you may add, remove, set default or nickname accounts so that they are all easily accessible from your single My Account login. When you associate more than one account in the list shown, you can easily switch to view each account from the 'Select Account' drop down on main navigation bar.


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