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Customer Support: Policies : Customer Proprietary Network Information

Federal law and FCC regulations give you a choice about how Cincinnati Bell uses your account information to meet your future telecommunication needs. These rules are designed to protect your privacy rights as a customer. Cincinnati Bell values our customers and meeting your communication needs is our top priority. You can count on Cincinnati Bell to continue to give you the same high quality customer service you've come to rely on.

You have the right and Cincinnati Bell has the duty to protect the confidentiality of Customer Proprietary Network Information (CPNI). CPNI is information that is not publicly available that we obtain when providing telecommunications services to you. CPNI includes things such as your types of services, number of telephone lines, usage, and calling and billing records. You have the right to authorize use or non-use of your CPNI by Cincinnati Bell companies including Cincinnati Bell Inc., Cincinnati Bell Telephone, Cincinnati Bell Wireless, Cincinnati Bell Any Distance, Cincinnati Bell Extended Territories, eVolve Business Solutions LLC and agents and authorized sales representatives of Cincinnati Bell.

How will you benefit from authorizing the use of CPNI?


We may use your CPNI, without further authorization from you, to offer you services of the type you currently buy from us and share it with other Cincinnati Bell companies with whom you already have an existing service relationship. With your consent we will be able to offer you a full range of additional solutions tailored to your needs, such as other products and services, packages, discounts and promotions from other Cincinnati Bell companies, which are different from what you already buy from us. Without permission to use your CPNI, Cincinnati Bell may not be able to offer you advanced telecommunication services and solutions and to continually improve the way you do business with us.

Will Cincinnati Bell protect this CPNI information if you allow us to use it?


Absolutely. Regardless of your decision Cincinnati Bell will keep your information confidential. Giving Cincinnati Bell authorization allows us to further customize the services we can provide to you, our valued customer. Restricting our use of your CPNI for marketing purposes will not affect the provision of any Cincinnati Bell products or services to which you subscribe.

How do you supply us with consent?


When you sign up for service, you automatically give Cincinnati Bell permission to use your CPNI after 30 days, unless you expressly tell us otherwise in writing, orally or via electronic methods. If at any time you change your mind, call Cincinnati Bell at (513) 565-2210 (for residential customers) or (513) 566-5050 (for business customers). Your instructions to us will remain in effect until you notify us otherwise.

For over 139 years, Cincinnati Bell has taken great pride in our customers by offering reliable telecommunications, quality service and advanced technology. We appreciate the trust you have placed in us in the past, and we remain committed to supporting your needs long into the future.