We're here to help you with voice questions regarding your Fioptics service.
Cincinnati Bell offers a wide variety of speed profiles to suit your individual Internet needs. Depending on your location, and whether your area is wired with copper or fiber, you can choose between download-speed profiles of up to 768 Kbps, 5Mbps, 10Mbps, 20Mbps, 30Mbps, 50Mbps, and 100Mbps. Our high-level profile options give you exceptionally fast service, no matter when you’re online, allowing you to quickly and easily stream videos, music, and games to your computer.
To test your speed, click here.
If your connection is slow, check out the What affects speed? portion of the FAQ.
To order Internet or find out which profiles you qualify for, call 513-565-5494 or visit a Cincinnati Bell Store.
If you wish to order high-speed Internet, call 513-565-5494 or visit a Cincinnati Bell Store near you.
Cincinnati Bell High-Speed Internet offers you a more comfortable, more reliable online experience. Our Fioptics-powered product will carry your data to you faster, more precisely, and over greater distances. However, there are still factors that may affect your connection and speed.
While the information is traveling very quickly through copper or fiber, your computer, especially if older, may not work fast enough to process the incoming data. Also note that a wireless connection will not be as strong as a direct connection. To maximize your speed, you will need to use an Ethernet cord to connect your device directly to the Fioptics modem/router installed in your home. If this does not increase your speed, the problem could also be on the website’s end: if a site is experiencing heavy traffic, your speed will be affected. Try accessing a different, low-traffic site to test whether the problem is with your connection or the site itself.
To test your speed, click here. For further assistance, contact Technical Support (513-565-9890).
If at some point you manually altered your Domain Name System (DNS) settings, you may experience consistently low speeds for your Internet profile. For help resetting your DNS information, use our interactive tool, Ask Cincinnati Bell.
Cincinnati Bell does not charge additional fees for connecting multiple computers to the service. We provide you with a modem/router that supports 4 wired devices and 32 wireless devices.
Yes, Cincinnati Bell customers have the option for a wireless modem. With a wireless modem provided by Cincinnati Bell, you can connect any Wi-Fi-enabled device (laptop, smart phone, mp3 player, tablet, etc.) to the service from anywhere in your home. By using one of these provided modems, you can be assured we will provide full technical support if you have any trouble with the device.
For more information about what can affect your connection, check out the What affects speed? portion of the FAQ.
If you would like to add a wireless modem to your account, contact Technical Support (513-565-9890).
We support both Windows and Mac. While other operating systems should work fine with our network, we do not provide any technical support for them at this time.
If, for any reason, you need to know your IP address, you can locate this number either online or on your computer, using the directions below specific to your operating system.
If you cannot connect to Cincinnati Bell Internet, it may be helpful to release and renew your IP Address.
We know how frustrating it can be to try to browse the Internet only to have your screen bombarded by pop-up windows and littered with ads, or to find your homepage has been changed without your consent.
We strive to provide information, products, and services that make your Internet experience as smooth and effortless as possible. The information below provides an explanation of the various forms of unsolicited advertising to help you understand what they are and how to close the windows when they appear.
Pop-up Advertising: Pop-up ads open a new window when people visit many popular websites. More often than not, pop-ups seem to occur randomly for sites you've never visited. Your screen becomes littered with multiple windows while you are online or sometimes even when you aren't. Advertisers hope you will visit the promoted Web page by clicking anywhere on the window. By using a technique called "kick through,” advertisers can even direct you to another website when you move your cursor across the pop-up ad--no clicking necessary.
If you encounter a pop-up, close the window by clicking the X located in the top corner of the window, or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.
Pop-Unders: Similar to pop-ups, pop-unders open an advertisement behind the page you are currently viewing.
If you encounter a pop-under, the method for closing it is the same as with pop-ups. Close the window by clicking the X located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.
Adware: Adware is sometimes found within free programs that you might download online, such as music players, helpful utilities, etc. When you download that program, you may also be downloading hidden code that will deliver ads. These pop-up ads may appear when you aren't even online, or after you’ve been on a website for a lengthy period of time
Adware differs from pop-ups and pop-unders because software is being downloaded to your computer and you may not even know it. Many adware programs track your online habits and display random websites that are geared toward your browsing habits or interests. Sometimes the programs that are downloaded are so difficult to find, it's virtually impossible to remove them from your computer.
To avoid adware, make sure you carefully read the license agreement for all products you download and pay special attention to the privacy policies of the company. When an ad opens on your screen, close the window by clicking the X located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.
Spyware: Spyware is installed on your computer in the same manner as adware: it's embedded within the code of software you download. Where spyware differs from adware is that it secretly gathers information about you and sends it to advertisers or other interested parties, often without your knowledge or your consent.
To avoid spyware, make sure you carefully read the license agreement for all products you download and pay special attention to the privacy policies of the company. When an ad opens on your screen, close the window by clicking the X located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.
For help preventing these forms of malware, visit the Is my connection secure? portion of the FAQ.
For help preventing future malware problems, visit the How do I protect my computer from malware or viruses? portion of the FAQ.
Internet Explorer: Most malware problems occur with Internet Explorer. To protect your computer from malware issues, tighten up your browser's security settings using the following methods
Finally, make sure you carefully read the terms of service from any website you visit before you download software.
For other security questions, visit the Is my connection secure? portion of the FAQ.
No, Cincinnati Bell customers do not have shared bandwidth. Because of your dedicated Internet lines, you never have to worry about your connection slowing when others in your area are online.
Security is an important concern for all Internet users. Maintaining a secure connection is the responsibility of both the service provider and the end user. At Cincinnati Bell, our Network Operation Center is constantly monitoring the network for outside security risks. It is impossible to predict when and where the next virus will arise. However, when these threats occur, our team responds with speed and skill.
Cincinnati Bell also provides a solution to help you ensure your computer stays safe from all viruses and spyware. By using our Internet Security All-in-One PC Protection, you can protect your computer from viruses for just $4.99 per month.
Cincinnati Bell High-Speed Internet works with your existing copper or fiber lines. With Cincinnati Bell, your Internet connection is maintained by the same company you have always counted on to keep your phone service available 24 hours a day, 7 days a week.
Moreover, when it comes to mission-critical data, local Fortune 500 companies generally turn to Cincinnati Bell. With the kind of proven reliability trusted time and time again by major corporations, why go anywhere else to fill your high-speed Internet needs?
Cincinnati Bell Internet is available anywhere you can receive standard phone service. However, different locations allow different speeds and services. To find out what Cincinnati Bell Internet can do for your business, all 513-566-3288 or click here to have a Customer Service representative contact you.