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Cincinnati Bell Fioptics High-Speed Internet Product Support


Fioptics: High-Speed Internet


What is Fioptics?

Fioptics Internet Service provides the same features as our ZoomTown High-Speed Internet and requires similar equipment. It is the fiber optic technology and the speed that sets Fioptics Internet apart. Our fiber-optic network delivers the fastest Internet in town with download speeds of up to 1 Gbps.


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How fast?

Fioptics Internet delivers exceptionally fast download and upload speeds. With download speeds of up to 10Mbps, 20Mbps, 30Mbps, 50Mbps, 100Mbps and 1 Gbps, Fioptics gives you consistently fast service, no matter when you’re online. With these speeds, you can easily and quickly stream videos, music, and games to your computer.

If your connection is slow, check out the What affects speed? What affects speed? portion of the FAQ.

To order Fioptics Internet, call 513-565-5494 or visit a Cincinnati Bell Store near you.

To make changes to your account, call 513-565-9890, sign into your MyAccount, or stop by a Cincinnati Bell Store.


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How do I make changes to my Fioptics account? (How do I order Fioptics?)

If you wish to order Fioptics visit cincinnatibell.com/fioptics, call 513-565-5494 or visit a Cincinnati Bell Store near you.

If you wish to make changes to your current Fioptics service, call 513-565-9890, sign into your MyAccount, or stop by a Cincinnati Bell Store.


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What affects speeds? (Why is my connection slow?)

Fioptics High-Speed Internet offers you a more comfortable, more reliable online experience. Our fiber product will carry your data to you faster, more precisely, and over greater distances. However, there are still factors that may affect your connection and speed.

While the information is traveling very quickly through fiber, your computer, especially if older, may not work fast enough to process the incoming data. Also note that a wireless connection will not be as strong as a direct connection. To maximize your speed, you will need to use an Ethernet cord to connect your device directly to the Fioptics modem/router installed in your home. If this does not increase your speed, the problem could also be on the website’s end: if a site is experiencing heavy traffic, your speed will be affected. Try accessing another, lower-traffic site to test whether the problem is with your connection or the site itself.

For further assistance, contact Technical Support (513-565-9890).


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How many computers can use the service?

Fioptics does not charge additional fees for connecting multiple computers. We provide you with a modem/router that supports 4 wired devices and 32 wireless devices.


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Is there a wireless option?

Yes, all Fioptics customers have the option for a wireless modem. With a wireless modem provided by Cincinnati Bell, you can connect any Wi-Fi-enabled device (laptop, smart phone, mp3 player, tablet, etc.) to the service from anywhere in your home. By using one of these provided modems, you can be assured we will provide full technical support if you have any trouble with the device. If you choose a wireless modem, the Cincinnati Bell technician will set up your wireless connection for you at the time of Fioptics installation.

For more information about what can affect your connection, check out the What affects speed? portion of the FAQ.


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How do I set or change my SSID/WPA? How do I name my wireless network and set a Wi-Fi password?

ZTE H368C/931

ZTE 931 WIIB

ZTE H368C
  1. Open an Internet browser and enter 192.168.200.1 into the address bar to access the ZTE Router UI.
  2. On the left side of the screen, click on the Wireless link, as shown below.
  3. This will direct you to the Wireless menu. Click on the Basic option on the left side of the screen.
  4. Here you can enable your modem's wireless Internet and set your SSID. Make sure that the Enable Wireless checkbox is selected, then choose a name for your wireless network and type it into the SSID field. Press the Apply/Save button to effect your changes.
  5. Your SSID should now be assigned and will appear in your computer or device's wireless networks list.
  6. To set or change your WPA, click on Security under the Wireless tab on the left side of the screen.
  7. In the Select SSID drop-down, make sure that you have your desired wireless network selected. Then click on the Network Authentication drop-down and select WPA-PSK from the list.
  8. In the WPA/WAPI passphrase field, enter your desired password. The router's UI will automatically hide the password as you type it, but if you would like to view what you have typed, you can do so by clicking the Click here to display link.
  9. Check that the Enable WPS and WEP Encryption drop-downs are both set to Disabled and that the WPA/WAPI Encryption drop-down is set to TKIP+AES.

    NOTE: It is important to choose a wireless password that only those in your home know. For a more secure network, choose a password that has at least 8 characters and includes both numbers and letters. To ensure that your WPA password is not lost, you may also wish to write it down and secure it somewhere you will easily remember.

  10. Hit the Apply/Save button at the bottom of the window to change the password. It will take approximately 1-3 minutes for any wireless changes to take effect. If there are any issues after waiting 1-3 minutes, please try rebooting the router. You can do this by using the power button to turn it off and back on again. Or you can simply pull the power cord from the back of the router and plug it back in.

    *Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.



ZyXEL 660 HN/1432

ZyXEL 660 HN

ZyXEL 1432
  1. Open an Internet browser and enter 192.168.200.1 into the address bar to access the ZyXEL Router UI.
  2. At the bottom of the screen, hover over the Network Settings link, as shown below. Scroll up through the presented list and click on Wireless.
  3. Make sure that the General tab is selected at the top of the screen. Then check that the Enable bubble in the Wireless field is selected. In the Wireless Network Name (SSID) field, enter the name you'd like to assign to your wireless network.
  4. Scroll down until you see the portion of the screen below. Here you can set your password preferences and apply your WPA and SSID changes. In the Security Mode drop-down, select WPA-PSK. Then un-check the Generate password automatically box. In the Password field, enter your desired password. This must be between 8 and 63 characters long and use lower-case letters, upper-case letters, and numbers in order to create a secure password. (NOTE: Spaces and underscores cannot be included.) Click Apply to save your changes.

    NOTE: Some older computers or devices may not support the WPA-PSK encryption typically used by your ZyXEL router. If this is the case (or if you experience issues with this process), you can also set your Security Mode to use the less secure WEP option in order to connect your computer to your ZyXEL router. In order to do so, follow Steps 1-3; then, when you reach the Security Level portion of the page, drag the blue ball to the yellow Basic portion of the security bar, as shown below.


    This will automatically change your Security Mode to WEP. Next un-check the Generate password automatically box. Then select the Password 1 bubble and enter your desired password. This must be 13 characters long (a mix of lowercase letters, uppercase letters, and numbers). Hit the Apply button to save all of your changes.

  5. Your SSID and password should now be assigned and will appear in your computer or device's wireless networks list after 1-3 minutes. If there are any issues after waiting 1-3 minutes, please try rebooting the router. You can do this by using the power button to turn it off and back on again. Or you can simply pull the power cord from the back of the router and plug it back in.

    *Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.



Westell 7500

Westell 7500
  1. Open an Internet browser and enter 192.168.200.1 into the address bar to access the Westell Router UI.
  2. At the top of the screen, scroll over Configuration. In the presented drop-down, scroll over Wireless, then click on Basic.
  3. Once directed to the Wireless Configuration page shown below, verify that the Wireless Operation drop-down is set to Enabled. In the Network Name (SSID) field, enter your desired name for your wireless network. In the Hide SSID drop-down, select Disabled. This will allow your computers and devices to detect the SSID you just chose. Your network will show up within your networks list, allowing you to join the network by entering your WPA. Click the Save button to effect your wireless network name change.
  4. Your SSID is now set, but to change or set your WPA password, you will need to mouse over Configuration at the top of the screen again. In the drop-down, scroll over Wireless and then select Security from the presented list.
  5. On the Wireless Security page, select WPA from the Wireless Security drop-down. In the WPA Type drop-down select WPA. Make sure the Authentication type is Personal (Pre-Shared Key). This is also referred to as PSK. You will now be using WPA-PSK. In the WPA Shared Key field, enter your desired password. Then click Save.
  6. Your SSID and password should now be assigned and will appear in your computer or device' s wireless networks list.

    *Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.



Westell 9100/9150

Westell 9100

Westell 9150
  1. Open an Internet browser and enter 192.168.200.1 into the address bar to access the Westell Router UI.
  2. To access the modem' s interface, you will now be prompted to enter the username and password. (NOTE: If you have lost or forgotten this login information, contact Technical Support to retrieve it by calling 513-565-9890.)
  3. At the top of the screen, click on Wireless. In the presented tabs on the left, click on Wireless Settings.
  4. Once directed to the Wireless Settings page shown below, verify that the Enable Wireless box is checked. In the SSID field, enter your desired name for your wireless network. Then check the SSID Broadcast box. This will allow your computers and devices to detect the SSID you just chose. Your network will show up within your networks list, allowing you to join the network after entering your WPA. Click the Apply button to effect your wireless network name change.
  5. Your SSID is now set, but to change or set your password, you will need to use this same screen. Mark sure the Network Authentication drop-down is set to Open System Authentication. This should be the default setting.
  6. Next, make sure the Wireless Security Enabled box is checked.
  7. This will present the additional fields shown below. In the Stations Security Type drop-down, select WPA. In the Authentication Method drop-down select Pre-Shared Key. In the Pre-Shared Key field, enter your desired password. In the Encryption Algorithm, select either TKIP or AES.
  8. Scroll to the bottom of the page and click Apply. When the Settings have loaded, click Okay.
  9. Your SSID and password should now be assigned and will appear in your computer or device' s wireless networks list.

    *Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.


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Which Operating Systems are supported?

We support both Windows and Mac. While other operating systems should work fine with our network, we do not provide any technical support for them at this time.


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How do I contact Customer Service?
  • Email: Click here to email a Customer Service representative.
  • Phone: With Cincinnati Bell, Customer Service and Technical Support is available to you 24 hours a day, every day of the year. Simply call 513-565-9890 and follow the prompts to speak to a Cincinnati Bell representative.

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How do I find my IP address?

If, for any reason, you need to know your IP address, you can locate this number either online or on your computer, using the directions below specific to your operating system.

  • Online: If you are connected to the Internet, you can locate your IP address by visiting WhatIsMyIP.com
  • Windows XP/Vista/7:
    1. Click Start.
    2. Select All Programs.
    3. Select Accessories.
    4. Select Command Prompt.
    5. In the Command Prompt window, type ipconfig then press the enter key.
    6. This will yield a variety of information about your device, including a series of numbers, clearly labeled IP Address.
  • Windows 8:
    1. Press the win key (usually marked with the Windows icon) and the R key at the same time to bring up the Run window.
    2. Type cmd into the field then click OK to bring up the Command Prompt window.
    3. Type ipconfig in this window and hit the enter key.
    4. This will yield a variety of information about your device, including a series of numbers, clearly labeled IP Address.
  • Mac OS X 10.4:
    1. Click the apple icon on your toolbar to open the main menu
    2. Select Location.
    3. Select Network Preferences.
    4. In this window, click on Network Status to reveal your IP address
  • Mac OS X 10.5 and later:
    1. Click the apple icon on your toolbar to open the main menu.
    2. Select System Preferences.
    3. Under View, select Network.
    4. In the Network Preferences window, select the network port (i.e. Airport, Ethernet, etc.) you are connected to.
    5. You will find your IP address under Status.

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How do I reset my IP address?

If you cannot connect to Cincinnati Bell Internet, it may be helpful to release and renew your IP Address.

  • Windows XP/Vista/7:
    1. Click Start.
    2. Select All Programs.
    3. Select Accessories.
    4. Select Command Prompt.
    5. In the Command Prompt window, type ipconfig/release and then press the enter key.
    6. Now type ipconfig/renew in the window and press the enter key. Your IP address should now be renewed.
  • Windows 8:
    1. Press the win key (usually marked with the Windows icon) and the R key at the same time to bring up the Run window.
    2. Type cmd into the field then click OK to bring up the Command Prompt window.
    3. Type ipconfig/release in this window and hit the enter key.
    4. Type ipconfig/renew in this window and hit the enter key. Your IP address should now be renewed.
  • Mac OS X: Macintosh computers do not need to have their IP addresses released or renewed, and doing so will not improve your speed or connection.

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What are pop-ups, adware, and spyware?

We know how frustrating it can be to try to browse the Internet only to have your screen bombarded by pop-up windows and littered with ads, or to find your homepage has been changed without your consent.

We strive to provide information, products, and services that make your Internet experience as smooth and effortless as possible. The information below provides an explanation of the various forms of unsolicited advertising to help you understand what they are and how to close the windows when they appear.

Pop-up Advertising: Pop-up ads open a new window when people visit many popular websites. More often than not, pop-ups seem to occur randomly for sites you've never visited. Your screen becomes littered with multiple windows while you are online or sometimes even when you aren't. Advertisers hope you will visit the promoted Web page by clicking anywhere on the window. By using a technique called "kick through,” advertisers can even direct you to another website when you move your cursor across the pop-up ad--no clicking necessary.

If you encounter a pop-up, close the window by clicking the X located in the top corner of the window, or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.

Pop-Unders: Similar to pop-ups, pop-unders open an advertisement behind the page you are currently viewing.

If you encounter a pop-under, the method for closing it is the same as with pop-ups. Close the window by clicking the X located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.

Adware: Adware is sometimes found within free programs that you might download online, such as music players, helpful utilities, etc. When you download that program, you may also be downloading hidden code that will deliver ads. These pop-up ads may appear when you aren't even online, or after you’ve been on a website for a lengthy period of time

Adware differs from pop-ups and pop-unders because software is being downloaded to your computer and you may not even know it. Many adware programs track your online habits and display random websites that are geared toward your browsing habits or interests. Sometimes the programs that are downloaded are so difficult to find, it's virtually impossible to remove them from your computer.

To avoid adware, make sure you carefully read the license agreement for all products you download and pay special attention to the privacy policies of the company. When an ad opens on your screen, close the window by clicking the X located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.

Spyware: Spyware is installed on your computer in the same manner as adware: it's embedded within the code of software you download. Where spyware differs from adware is that it secretly gathers information about you and sends it to advertisers or other interested parties, often without your knowledge or your consent.

To avoid spyware, make sure you carefully read the license agreement for all products you download and pay special attention to the privacy policies of the company. When an ad opens on your screen, close the window by clicking the X located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.

For help preventing these forms of malware, visit the Is my connection secure? portion of the FAQ.


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My starting homepage has changed without my consent. How do I fix this?
  • Internet Explorer:
    1. Open an Internet Explorer browser and click Tools.
    2. Select Internet Options from the Tools Menu.
    3. Under the General tab, you will see a Home Page field. Enter the web address of your desired homepage or click Current to set the site you are currently on as your homepage.
    4. Click Apply at the bottom of the Internet Options window. When you close and reopen Internet Explorer, your new homepage should load.
  • Google Chrome:
    1. Open a Google Chrome Internet browser.
    2. Click the Chrome menu icon in the top, right corner of the browser.
    3. Click Settings.
    4. Scroll down to the Appearance section of the Settings Menu.
    5. Click the selectable Show Home option.
    6. Beneath this option, click the Change link.
    7. In the pop-up window, click the selectable Open this page option and in the field to the right, enter the url of the site you wish to set as your homepage. Click OK to save the changes.
  • Safari:
    1. Open a Safari Internet browser and wait for your current homepage to load.
    2. Click Safari on the toolbar.
    3. In the presented list, click Preferences.
    4. Now click General in the top, left corner of the window.
    5. In the Homepage field, enter the url of the site you wish to set as your homepage or click Set to Current Page if you are on the site you want as your homepage.
  • Firefox:
    1. Open the site you want to set as your homepage. If you want a blank page as your homepage, open a new tab.
    2. In the far left side of the url bar, you will see an icon. Click, hold, and drag the icon across the screen to the home button, indicated by a house icon, on the right side of the screen and release.
    3. Click Yes to set this as your home page.

For help preventing future malware problems, visit the How do I protect my computer from malware or viruses? portion of the FAQ.


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How do I protect my computer from malware or viruses?

Internet Explorer: Most malware problems occur with Internet Explorer. To protect your computer from malware issues, tighten up your browser's security settings using the following methods

  1. Click Start.
  2. Click Control Panel.
  3. Click Internet Options and click the Security tab.
  4. Click the Custom Level button.
  5. Click the Prompt radio button under the Download signed ActiveX controls option.
  6. Click the radio button next to the Disable option for ActiveX controls that are not marked as safe and are not signed.
  7. Click OK to close the Security Settings window.
  8. Click OK when the Warning dialog box appears.
  9. Click OK to close the Internet Properties window.

Another important part of prevention is installing the latest security patches from Microsoft and buying or downloading for free a trusted anti-virus software.

Finally, make sure you carefully read the terms of service from any website you visit before you download software.

For other security questions, visit the Is my connection secure? portion of the FAQ.


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Is my bandwidth shared?

No, Cincinnati Bell customers do not have shared bandwidth. Because of your dedicated Internet lines, you never have to worry about your connection slowing when others in your area are online.


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Is my connection secure?

Security is an important concern for all Internet users. Maintaining a secure connection is the responsibility of both the service provider and the end user. At Cincinnati Bell, our Network Operation Center is constantly monitoring the network for outside security risks. It is impossible to predict when and where the next virus will arise. However, when these threats occur, our team responds with speed and skill.

Cincinnati Bell also provides a solution to help you ensure your computer stays safe from all viruses and spyware. By using our Internet Security All-in-One PC Protection, you can protect your computer from viruses for just $4.99 per month.

To run a quick “Health Check” of your computer, click here. To learn more about All-in-One PC Protection, click here.


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How reliable is my connection?

Cincinnati Bell High-Speed Internet works with your existing copper or fiber lines. With Cincinnati Bell, your Internet connection is maintained by the same company you have always counted on to keep your phone service available 24 hours a day, 7 days a week.

Moreover, when it comes to mission-critical data, local Fortune 500 companies generally turn to Cincinnati Bell. With the kind of proven reliability trusted time and time again by major corporations, why go anywhere else to fill your high-speed Internet needs?


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Is the service available for my business?

Cincinnati Bell Internet is available anywhere you can receive standard phone service. However, different locations allow different speeds and services. To find out what Cincinnati Bell Internet can do for your business, all 513-566-3288 or click here to have a Customer Service representative contact you.


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How do I get email on my iPhone, iPad, or iPod?
  1. On your home screen, tap “Mail” to bring up the “Welcome to Mail” screen.
  2. On this screen, tap “Other,” then tap “Add Mail Account.”
  3. This will bring up the New Account Settings, where you will enter the following information.
    1. Name: Enter your first and last name.
    2. Address:Enter your complete Cincinnati Bell email address (i.e. john@fioptics.com, john@zoomtown.com, john@fuse.net).
    3. Password: Enter your password. If you have forgotten your password, click here.
    4. Description:With your Apple device, you can set up your Mail App to retrieve your email from multiple accounts. For this reason, it’s important that you create a description for each email account. For simplicity, you may choose to use your email address as the description.
  4. The settings for previous-generation Apple products differs from the settings for the iPhone 6+. Please be sure to set up your server settings appropriately.
    1. For iPhone 6+: Tap “Next” to continue to the Server Settings portion of set-up. Tap “POP” and enter the following information.
      • Name: Enter your first and last name.
      • Address: Enter your complete Cincinnati Bell email address.
      • Description: Use the same description as used in the previous step.
      • Incoming Server Host Name: Enter “pop.fuse.net” in the field.
      • User Name: Enter your complete Cincinnati Bell email address.
      • Password: Enter your password.
      • Outgoing Mail Server: Enter “SMTP.fuse.net” in the field.
      • User Name: Enter your complete Cincinnati Bell email address.
      • Password: Enter your password.
    2. For all other iPhone generations: Tap “Next” to continue to the Server Settings portion of set-up. Tap “IMAP” and enter the following information.
      • Name: Enter your first and last name.
      • Address: Enter your complete Cincinnati Bell email address.
      • Description: Use the same description as used in the previous step.
      • Incoming Server Host Name: Enter “imap.fuse.net” in the field.
      • User Name: Enter your complete Cincinnati Bell email address.
      • Password: Enter your password.
      • Outgoing Mail Server: Enter “SMTP.fuse.net” in the field.
      • User Name: Enter your complete Cincinnati Bell email address.
      • Password: Enter your password.
  5. Tap “Next” to verify your information. With certain Apple products, including the iPhone 6+, you may be asked whether you wish to set up the account without SSL. If so, tap “No” to continue, and then tap “Save.

Your email is now ready for use on your Apple device.


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How do I set up email on my Android phone or tablet?
  1. Select the Apps tab at the bottom of your screen.
  2. If you have not already set up an email account, you will be directed to the Email Set-up screen automatically. If your Android already has an email account set up, you will be directed to that account. If this happens, tap the Menu button at the bottom of your screen to bring up a list of possible actions. Tap “Add account” or “New account.”
  3. This will present you with a list of possible mail providers. Select “POP3/IMAP” from the list.
  4. On this screen, you will enter the following information.
    1. EmailAddress: Enter your complete Cincinnati Bell email address (i.e. john@fioptics.com, john@zoomtown.com, john@fuse.net).
    2. Password: Enter your password. If you have forgotten your password, click here.
    3. Description:With your Android device, you can set up your Email or Mail App to retrieve your email from multiple accounts. For this reason, it’s important that you create a description for each email account. For simplicity, you may choose to use your email address as the description.
  5. Tap “Next” to continue to the Incoming Settings screen.
    1. Protocol: Select or type “IMAP” in the field.
    2. Email Address: This field should be automatically filled in. If it is not, enter your complete Cincinnati Bell email address.
    3. Password: This field should be automatically filled in. If it is not, enter your password.
    4. User Name: Enter your complete Cincinnati Bell email address.
    5. IMAP Server:Enter “imap.fuse.net” in the field.
    6. Security Type:Verify that this is set to “None.”
    7. Server Port: Verify that this is set to “143.”
  6. Tap “Next” to continue to the Outgoing Settings screen.
    1. SMTP Server: Enter “SMTP.fuse.net” in the field.
    2. Server Port: Verify that this is set to “465.”
    3. Security Type: Verify that this is set to “None.”
    4. Require Sign-in: Verify that this box is checked.
    5. User Name: Enter your complete Cincinnati Bell email address.
    6. Password:Enter your password.
  7. Tap “Next” to verify your information. Your email is now ready to use on your Android device.

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How do I set up email on Microsoft Outlook Express or Windows Live Mail?

Depending on which version of Microsoft Outlook Express or Windows Live Mail you are using, set-up may vary slightly from the directions below.

  1. Open Microsoft Outlook Express or Windows Live Mail.
  2. Select “Tools” from the menu bar.
  3. Select “Accounts” from the Tools Menu.
  4. Click on the “Mail” tab.
  5. Click “Add” or “New,” depending on your version of Outlook.
  6. You will now be able to enter a display name to be associated with this account. This is the name displayed on your sent email. When you have entered the name you wish to display, press “Next.”
  7. This will bring you to the Server Settings.
    1. Incoming Server Type: IMAP
    2. Incoming Server Name: imap.fuse.net
    3. Outgoing Server Name: SMTP.fuse.net
  8. Click “Next” to advance to the Account Name Settings.
    1. Account Name: Enter your full email address (i.e. john@fioptics.com, john@zoomtown.com, john@fuse.net).
    2. Password: Enter your password. If you have forgotten your password, click here.
  9. Depending on your version of Outlook Express, you may be prompted to check or uncheck “SPA.” Verify that SPA is unchecked and click “Next.”
  10. When you have advanced through all of these settings, click “Finish.”

For more assistance, visit Microsoft Outlook’s support site [l or Windows Live Mail’s support site.


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How do I set up email on Microsoft Outlook?

Depending on which version of Microsoft Outlook you are using, set-up may vary slightly from the directions below.

  1. Open Microsoft Outlook.
  2. Select “Tools” from the menu bar.
  3. Within the Tools Menu, select “Email Accounts.”
  4. Click “Add” or “New,” depending on your version of Outlook.
  5. You will now be able to enter a display name to be associated with this account. This is the name displayed on your sent emails. When you have entered the name you wish to display, press “Next.”
  6. This will bring you to the Server Settings.
    1. Incoming Server Type: IMAP
    2. Incoming Server Name: imap.fuse.net
    3. Outgoing Server Name: SMTP.fuse.net
  7. Click “Next” to advance to the Account Name Settings.
    1. Account Name: Enter your full email address (i.e. john@fioptics.com, john@zoomtown.com, john@fuse.net).
    2. Password: Enter your password. If you have forgotten your password, click here.
  8. Depending on your version of Outlook Express, you may be prompted to check or uncheck “SPA.” Verify that SPA is unchecked and click “Next.”
  9. When you have advanced through all of these settings, click “Finish.”

For more assistance, visit Microsoft Outlook’s support site by clicking here.


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