Are you looking for product help for WiFi services? Please select the appropriate section below.
Setting up your computer to work with Cincinnati Bell's WiFi Service is simple. You may want to print these instructions for later use. Although you can configure your computer to work with Cincinnati Bell's WiFi Service from home, you will not be able to connect to or use the WiFi Service until you are at a Hot Spot location.
Use the following instructions to configure your computer to use the WiFi service.
First Time Users - Set the Cincinnati Bell WiFi Service Profile
NOTE: Make sure WEP Encryption is disabled.
For Subsequent Uses - Reselect the Profile Manager
Accessing the Cincinnati Bell WiFi Service
NOTE: The WiFi Service range is approximately 150 feet.
Need help? Call the Cincinnati Bell Help Desk at 513.397.7922 7 days a week, from 7 a.m. to midnight.
WiFi is short for wireless fidelity, which is the less technical name for 802.11-based technology. In short, Cincinnati Bell's WiFi Service is a wireless network that uses a high-speed ADSL connection and an access point to allow customers to surf the Internet within a specific geographic range. WiFi customers will also need a NIC (network interface card) for their laptop in order for the WiFi Service to work.
Cincinnati Bell does not enable WEP (Wired Equivalency Protection) on any of the wireless equipment used in our networks. Therefore, no special keys are required to use our WiFi Internet Service. WEP encryption is not yet practical for a public access network, due in part to the absence of a standardized method for relaying encryption keys between different manufacturers' equipment. Our system supports secure Virtual Private Network (VPN) access. If your company has a VPN, we recommend that you connect via the VPN for optimum security. Cincinnati Bell also encourages its users to observe standard security practices; such as ensuring that computer hard drives are not shared. Cincinnati Bell supports ongoing security efforts for wireless public networks
You will be able to send and receive web-based email as you normally would. Some examples of web-based email services are Fuse and ZoomTown WebMail, Hotmail, and Yahoo mail. However, if you use a client program such as Outlook, Outlook Express to POP your email, you may not be able to send or receive email. Email clients using your ISP's POP3 and SMTP services require authentication and unless you log into your company LAN via VPN, these services will not work. Please check with your ISP for specific requirements and for additional assistance.
Yes! Test driving Cincinnati Bell's WiFi Service is simple. Take your laptop computer and NIC (Network Interface Card) to any of the Hot Spot locations. Go to the the WiFi Home page and click the Test Drive link. From there you can browse several web sites to see how the service works. Then, to use WiFi all over the city, click the Sign up link.
No. Cincinnati Bell's WiFi Service is, by design, a high-speed portable Internet service. You must have a wireless NIC (Network Interface Card) that picks up the WiFi signal in a Hot Spot location in order for the service to work. Modems connect via telephone lines. This service does not use a modem to connect.
Yes. Once you log in to the WiFi Service at a Hot Spot location, you can follow your normal procedures to use your company's VPN.
Cincinnati Bell WiFi Service subscribers do not need to use a specific ISP to purchase the service. AOL, Earthlink or any other ISP users can use the WiFi Service if they subscribe. ZoomTown with Fuse subscribers receive the WiFi Service free as part of their subscription.
No. ZoomTown with Fuse subscribers receive the WiFi Service free as part of their subscription. However, any customer with a laptop and a Wireless NIC can visit a Hot Spot location and subscribe to the WiFi Service. Neither the ISP you have nor the high-speed Internet Access provider you may or may not have (i.e., ZoomTown) matter. WiFi Service subscribers all receive the benefits of a high-speed (broadband) Internet connection.
A Hot Spot is a term used to identify an area where customers or potential customers can go to test drive the service, purchase one of our service offers or to log in to use the WiFi service. For a list of current Hot Spots in and around Cincinnati, click the Hot Spot Locations tab at the top of this page or click here.
For a list of current Hot Spots in and around Cincinnati, click the Hot Spot Locations tab at the top of this page or click here.
Ordering Cincinnati Bell's WiFi Service is simple. You'll need a laptop computer with a wireless network interface card (NIC) that is 802.11b compliant. ZoomTown with Fuse subscribers receive the WiFi Service free as part of their subscription. If you are not a ZoomTown with Fuse subscriber or you have ZoomTown with another affiliated ISP, you can order the WiFi Service by visiting a Hot Spot location in your area. Once you are in a Hot Spot location, launch your browser and type https://my.cincinnatibell.com/ordernow/wifi/ to sign up.
In order to use Cincinnati Bell's WiFi Service, you need a laptop computer with a wireless network interface card (NIC) that is 802.11b compliant. ZoomTown with Fuse subscribers receive the WiFi Service free as part of their subscription. If you are not a ZoomTown with Fuse subscriber or you have ZoomTown with another affiliated ISP, you will need to order the WiFi Service by visiting a Hot Spot location in your area. Once you are in a Hot Spot location, visit the WiFi Ordering page to sign up.
At this time, we do not support PDAs on our WiFi network. However, if your PDA has a WiFi-compliant wireless Ethernet NIC (Network Interface Card) and a web browser, you may be able to use your PDA with the WiFi Service. Please check with your PDA vendor for more information on how to configure your PDA with a WiFi service and for information about which PDA's are compatible.
Depending on a number of factors, the speed between your computer and the web site you are surfing can be up to 5Mbps, the same speed as the ZoomTown service.
For both the 1 Hour and 24 Hours service offers, your online time begins immediately after completing the credit card sign up process. Both service offers are timed in consecutive minutes or hours. If you purchase 1 Hour, your time begins immediately, runs for 60 consecutive minutes and ends exactly 1 hour after your purchase. The same is true for the 24 Hour offer. Although you receive a User Name and Password at the time of purchase, you are automatically logged in to the service as soon as the purchase is complete, NOT when you log in. If you log out of the service during your time frame, the clock does not stop.
To purchase additional time, you need to return to the ordering page by clicking here or typing https://my.cincinnatibell.com/ordernow/wifi/ and purchase additional time using the credit card option.
Want unlimited use of the Cincinnati Bell WiFi Service for no additional charge? Sign up for ZoomTown with Fuse today and the WiFi Service is FREE as part of your subscription.
Absolutely! One of the benefits of the WiFi Service is that you don't need to be a Cincinnati Bell customer. Anyone with a laptop, a NIC, access to a Hot Spot location and a credit card can use the service. The 24 Hour option is perfect for business travelers who need access to their companies Intranet or LAN to send and receive email. To purchase the Cincinnati Bell WiFi service, simply visit a Hot Spot location in your area, and visit the ordering page at http://wifi.cincinnatibell.com.
At this time, you cannot bill the WiFi Service to your Cincinnati Bell Telephone bill. The only options available are to purchase the service using a credit card or to sign up for ZoomTown with Fuse and receive unlimited access. In the near future, we will enhance our billing system to enable you to bill the WiFi Service to your Telephone bill.
We accept Visa, Mastercard, American Express and Discover.
There are two options to try if you are having trouble surfing.
Log off the WiFi Service and log back on using your User Name and Password you were given when you purchased the WiFi Service.
NOTE: If you are a ZoomTown with Fuse user, use your Fuse Primary account User Name and password to log on to the service. If you still cannot surf, go to Option Two.
If you cannot surf, please follow the instructions below for your operating system:
Macintosh computers do not need to have the IP Address released or renewed. Please contact the Help Desk at 513.397.HELP (4357) for more assistance.
In most cases, if you are able to use the credit card option to purchase the WiFi Service, the Hot Spot in question is working correctly. Please log off the service and log on again. If you are still unable to surf, contact the Help Desk at 513.397.HELP (4357).
Each Hot Spot location has a WiFi Brochure available. If you can not find the answer to your questions in that brochure and you have not found the answer to your question on this web site, contact the Help Desk at 513.397.HELP (4357).
If you are ZoomTown with Fuse customer and you aren't sure how to access the WiFi Service, log on using your Primary Fuse User Name and password. This is the User Name and Password you use to dial into Fuse. If you have lost or forgotten your User Name or password, contact the Help Desk at 513.397.HELP (4357).
No. ZoomTown with Fuse customers should log on to the WiFi Service using your Primary Fuse User Name and password. This is the User Name and Password you use to dial into Fuse. If you have lost or forgotten your User Name or password, contact the Help Desk at 513.397.HELP 4357).
For a limited-time, Cincinnati Bell is offering FREE WiFi Service to all ZoomTown with Fuse and all Fuse Dial-up Internet Access customers. For all non-Fuse customers, you have the option to purchase the WiFi Service using a credit card. The time you purchase will be billed on your credit card statement.
Here are several items you can check if your User Name and/or Password does not work:
Please contact the Help Desk at 513.397.HELP (4357) for more assistance.
No. If you purchase the 1 Hour or the 24 Hour offer using your credit card, you will receive a new User Name and Password with each purchase. If you are Fuse subscriber, you may use your Primary account User Name and Password each time you log on.
After you log on to the WiFi Service, just launch your browser and start surfing.
No, the 1 Hour and 24 Hour plans are consecutive time frames. The 1 Hour option runs for 60 consecutive minutes and the 24 Hour option runs for 24 consecutive hours. If you log off the service at any time, the clock does not stop and your time ends regardless whether you are logged on and using the service or not.
No, this is not necessary. The WiFi Home page will only display when you are in a Hot Spot location.
No. When you close the session status page, the page will close but you will not be logged off the WiFi Service.
Go to the WiFi Service home page (wifi.cincinnatibell.com) and click the Refresh or Reload button. The page will display the length of your current session.
Need further assistance? Click here to email us with your questions. You may also call us at 513.397.HELP (4357). Our support hours are:
Hosting/ISDN Hours: Monday - Friday from 8:00 a.m. to 6:00 p.m.