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Cincinnati Bell ZoomTown Internet Product Support

Are you looking for product help for ZoomTown Internet services? Please select the appropriate section below.



ZoomTown: General


What is ZoomTown?

ZoomTown is Cincinnati Bell's brand name for high-speed Internet Access. ZoomTown is also referred to as an ADSL (Asymmetric Digital Subscriber Line) service. ADSL is a technology that enables you to obtain high-speed access to the Internet over your existing copper phone line, without purchasing an additional line. ZoomTown uses special technology to separate voice signals from high-speed data signals, and ZoomTown allows you to simultaneously make voice calls while maintaining a high-speed online data connection.

Cincinnati Bell is upgrading its entire network to make ZoomTown possible for as many customers as possible. We're working to bring this fast technology to everyone quickly, but ZoomTown service is not yet available in all areas. Use the Check Availability tool to see if ZoomTown service is available in your area. The maximum speeds you achieve will depend on such factors as your computer configuration, the distance between your ADSL modem and the Cincinnati Bell Central Office, the condition of your telephone line, and the speed of the Internet at any given time.

ZoomTown is extremely fast - up to 5Mbps Downstream / 768Kbps Upstream.

NOTE: Upstream refers to the data flow from the customer's computer to the Internet. Downstream refers to the data flow from the Internet to the customer's computer.

How does it work on my "copper" telephone line?

ADSL separates voice signals from high-speed data signals on the same copper wire. It splits the analog signal into different frequency bands. Standard voice signals travel at a low frequency through the core (center) of the copper phone lines. The data signal is transmitted at a much higher frequency and travels on the surface of the copper phone lines.

This technology allows users to make voice calls while maintaining an online data connection. The data signal does not interfere with the voice or Custom-Calling features that may be on the line. Because ZoomTown uses the existing wire pair that is distinct for each location, we have what is called a PVC (Private Virtual Connection) link to the Internet. This provides greater security for the customer's files and promotes much more consistent and very FAST speed; both receiving up to 5Mbps downstream and up to 768Kbps sending upstream.

All of this on my small copper phone line?

Yes! Voice signals travel over wire in an analog (continuous wave) form. Data travels in a digital (on/off pulse) form. ADSL uses these differences to maximize transmission capabilities over the copper wire. Analog voice signals are carried at low frequencies inside the copper wire. Digital data signals utilize the higher frequency capability on the outside of the wire.

Do I get more data through a cable modem line than a telephone line?

No. Cable Internet services have to provide more "available" bandwidth because their subscribers share it with all of your neighbors. Though "available" in theory, the reality is often different. For the facts about the differences between ZoomTown ADSL and cable Internet access, check out "The ZoomTown Advantage". ZoomTown is consistently FAST - up to 5Mbps so your speed won't change over time when your neighbors all are on the Internet.


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Are there minimum requirements for ZoomTown to work?

Yes. In order for the ZoomTown service to work properly, the following minimum requirements must be met:

Operating
System
Processor Memory Free Disk
Space
CD-Rom
Drive
Network Interface
Windows Vista 1GHz 32 bit or 64 bit processor 1GB 20GB Yes ZoomTown recommends installing the modem via Ethernet connection
Windows XP Pentium or equivalent 600MHz processor 512MB 1.5GB Yes ZoomTown recommends installing the modem via Ethernet connection
Windows 2000 (SP 4 or higher) Pentium or equivalent 300MHz processor 512MB 300MB Yes ZoomTown recommends installing the modem via Ethernet connection
Note:ZoomTown DSL will work with earlier versions of Windows Operating Systems. Microsoft support has been discontinued for Windows 98, ME & SE. Cincinnati Bell is no longer able to support these Operating Systems.
Macintosh OS 10x Power MAC processor 256MB 300MB Yes ZoomTown recommends installing the modem via Ethernet connection

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How fast is my ZoomTown service?

Compared to dial-up, ZoomTown is blazing-fast. And, while other high-speed providers may offer a competitive price for high-speed Internet access, they cannot match the value offered by ZoomTown. A variety of factors may impact your high-speed Internet service from any broadband provider. Influences can include the following:

  • Your computer's configuration.
  • The number of users on the Internet or a specific website.
  • The number of "hops" taken to get to a website.
  • Environmental factors.
  • Other conditions.


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How can I test my speed?

To test your speed downloading from the ZoomTown servers check out the speed test here.


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How do I contact the ZoomTown help desk?

  • Email: Click here
  • Phone: ZoomTown Technical Support: (513) 397-HELP (513-397-4357)
    Support Hours: 7:00am - Midnight, 7 days a week


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How do I find and/or reset my IP Address?

If you cannot connect to ZoomTown or the Internet, sometimes it is helpful to release and renew your IP Address.

Windows 95/98/ME

  • Click the Start button and click Run.
  • Type WINIPCFG in the Run field and click OK.
  • Click Release All and click Renew All. Close the IP Configuration window.


      Windows NT/2000/XP
      1. Click the Start button and click Run.
      2. Type CMD in the Run field. The DOS Prompt appears.
      3. Type IPCONFIG/RELEASE at the DOS Prompt and click Enter.
      4. Type IPCONFIG/RENEW at the DOS Prompt and click Enter. Close the DOS window.


      MAC 8.6/9.0
        Macintosh computers do not need to have the IP Address released or renewed.


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      What are pop-ups, adware, and spyware?

      What are these annoying windows that keep appearing on your screen, sometimes when you aren't even surfing? We know how frustrating it can be to try and surf only to be bombarded by windows opening from sites you've never heard of. Even worse, you return to your computer when you haven't been surfing only to find your screen littered with ads.

      On a related note, would you like to know why your home page got changed to weirdowebsite.com? It's another form of unsolicited advertising that plagues the Net - Start or Home page hijacking.

      We strive to provide information, products and services that make your Internet experience as pleasant as possible. The information below provides an explanation of the various forms of unsolicited advertising to help you understand what they are and basic instructions to close the windows when they appear.

      Pop-up Advertising: Pop-up ads open a new window when people visit many popular Web sites. More often than not, pop-ups seem to occur randomly for sites you've never visited. Your screen becomes littered with multiple windows while you are surfing or sometimes even when you aren't. The theory is that advertisers hope you will visit the promoted Web page by clicking anywhere on the window.

      There's also a new feature that may make it more difficult for you to avoid pop-ups. Advertisers are now using a technique called "kick through". You may be directed to another web site by moving your cursor across the pop-up ad - no clicking is necessary.

      If you encounter a pop-up, close the window by clicking the X box located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.

      Pop-Unders: Very Similar to Pop-ups, pop-unders open a pop-behind or pop-under window that loads a new web page containing the advertising behind the page you are currently viewing. Many marketing sites claim this method of advertising is less annoying than a pop-up window.

      If you encounter a pop-under, the method for closing it is the same as with pop-ups. Close the window by clicking the X box located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.

      Adware: Adware is commonly found within free programs that you might download from the Net such as music players, helpful utilities and the like. When you download that Free utility or program, you may download code that the software authors hide within the program to deliver ads. These are those pop-up ads that appear when you aren't even surfing, you may be on one web site for a lengthy period of time but the pop-ups and banners keep "magically" appearing. The justification for adware is that it helps software authors recover the development cost and helps to hold down the cost for the user - thus the Free software.

      NOTE: Please be aware that not all software, free or otherwise contains adware.

      Adware differs from pop-ups and pop-unders because software is being downloaded to your computer and you may not even know it. Many adware programs track your surfing habits and display random web sites that are geared toward your surfing interests. Sometimes the programs that are downloaded are so difficult to find, it's virtually impossible to remove them from your computer.

      NOTE: Please be aware that not all software, free or otherwise contains adware.

      To avoid Adware, make sure you carefully read the license agreement for all products you download and pay special attention to the privacy policies of the company. When an ad opens on your screen, close the window by clicking the X box located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.

      Spyware: While Adware is often criticized for installing code that tracks your surfing habits, Spyware takes that one step further. Spyware is installed on your computer in the same manner as Adware, it's embedded within the code from some software you download. Where spyware differs from adware is that it secretly gathers information about the you and sends it to advertisers or other interested parties, often without your knowledge or your consent. And yes, software can be both adware and spyware at the same time. Both of these forms of aggressive marketing have prompted loud outcries from computer security and privacy advocates.

      NOTE: Please be aware that not all software, free or otherwise contains spyware.

      To avoid spyware, make sure you carefully read the license agreement for all products you download and pay special attention to the privacy policies of the company. When an ad opens on your screen, close the window by clicking the X box located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.


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      My home page has been hijacked. How do I fix this?

      The Problem

      You launch your browser and your home page has changed from ZoomTown.com to weirdowebsite.com. You know you didn't change your home page and you certainly don't want weirdowebsite.com or whatever it is to be your home page. How did this happen? That's start or home page hijacking.

      Start or home page hijacking is another common form of aggressive marketing. Your browser settings are forcibly hijacked by web sites and software that changes your default start or Home pages to something you didn't select. This form of nuisance marketing can even change your search pages and add Internet shortcuts to your Favorites or Bookmarks folder without asking you. This is done to force you to visit a web site of the hijacker's choice to sell you something or they make money selling the advertising.

      Solutions

      As with many problems you encounter while surfing, there are many solutions to those problems. The same is true with home page hijacking. We've listed a variety of solutions from the simple to the most complex. It is our hope that this will help resolve this problem.

      It's important to note that aggressive marketing companies are constantly creating new ways to sell ads. If none of the solutions listed below solve your problem, you may want to search the Internet using the keywords Home page hijacking for more help.

      Solution 1 - Reset your home page.

      Solution 2 - Search the Internet using the keywords home page hijacking. This is such a common occurrence that numerous companies and individuals have created web sites and yes, software, devoted to solving this problem. Many of these sites contain detailed instructions to remove the offending programs from your computer by updating your registry settings and other processes. These sites also have forums where you can post your experience and others with similar problems can help you solve yours.

      Solution 3 - Download or purchase a good hijacking cleaning tool from the Internet or from your local computer store. These products are very similar to virus scanning software you may be familiar with. If you perform an Internet search as directed before, you will find numerous products to assist you. These products can clean up your computer and help prevent problems from occurring in the first place. Just make sure you read the Terms of Service for any product you download to make sure you aren't downloading hijacking software instead!

      Prevention

      To prevent your computer from hijacking, tighten up your browser's security settings. The most common hijackings occur with Internet Explorer. To change your computer's security settings:

      1. Open Control Panel.
      2. Click Internet Options and click the Security tab.
      3. Click the Custom Level button.
      4. Click the Prompt radio button under the Download signed ActiveX controls option.
      5. Click the radio button next to the Disable option for ActiveX controls that are not marked as safe and are not signed.
      6. Click OK to close the Security Settings window.
      7. Click OK when the Warning dialog box appears.
      8. Click OK to close the Internet Properties window.

      Another important part of prevention is to make sure you install all of the latest security patches or service packs from Microsoft. Click here to visit Microsoft's security site and check out their bulletins and available downloads.

      Finally, make sure you carefully read the terms of service from any web site you visit before you download software.


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      Can I set up a web server on my ZoomTown connection?

      It is possible, but it is not recommended or and unfortunately cannot be supported by the ZoomTown Help Desk.

      The Internet IP address is dynamic. Due to the Internet IP address being dynamic, (the address is subject to change) this may cause complications with your Internet connection. Contact your Internet Provider for information regarding a static Internet IP.

      For customers wishing to host their own web server, Cincinnati Bell has a number of dedicated NON-ADSL solutions to meet your needs. Simply call 513.565.FUSE (513.565.3873) for more information.

      NOTE: If you have Windows File and Print Sharing enabled for your home or business network in ZoomTown, please remember to properly secure your PC and network. If you have not enabled File and Print Sharing on your PC, your computer is not at risk. If File and Print Sharing is enabled; the easiest way to secure your PC and network is to provide access control with password protection.


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      Is my bandwidth shared?

      Cable users share network bandwidth, ZoomTown subscribers do not. This is a key difference between the two broadband options. Does this matter? Yes.

      Because cable users share their network connection with other users in their local area, their average connection can be slower than its potential speed, particularly during peak hours. If everyone is on the network at the same time, access speeds can noticeably drop. Because ZoomTown's ADSL lines are dedicated, there is no need to share bandwidth with your neighbors.


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      Is my connection secure?

      Security is an important concern for all Internet users. Maintaining a secure connection is the responsibility of both the service provider and the end user. At ZoomTown, our Network Operation Center is constantly monitoring the network for outside security risks. It is impossible to predict when and where the next virus will arise. However, when these threats occur, our team responds with speed and skill.

      In addition to ZoomTown's network monitoring, all subscribers share responsibility for securing their individual computer(s) against viruses and similar threats. This can be accomplished through a variety of commercial anti-virus software. While this step is voluntary, it is strongly encouraged and applies to all Internet users whether they use an ADSL, cable, dial-up or other connection.


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      How reliable is my connection?

      ZoomTown works with your existing telephone lines. Can you remember the last time you lost your telephone service? Probably not. With ZoomTown, your high-speed Internet connection is maintained by the same company you have always counted on to keep your phone service available 24 hours a day 7 days a week.

      Moreover, when it comes to mission-critical data, local Fortune 500 companies generally turn to Cincinnati Bell. With the kind of proven reliability trusted time and time again by major corporations, why go anywhere else to fill your high-speed Internet access needs?


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      Who is my Internet Service Provider?

      ZoomTown and cable are both high-volume data "pipes." An ISP (Internet Service Provider) connects that pipe to the rest of the Internet. If you are considering a broadband Internet connection, chances are you already have an ISP. Your ISP provides the email address and web page that your friends, family or business associates already know and use on a regular basis.

      With ZoomTown, you are free to choose from a list of local ISPs. So if you are already using one of these ISPs, you will not have to go through the hassle of changing your email address or web page. Cincinnati Bell offers an ISP, Fuse, that provides email and free anti-virus/anti-spam protection.

      With cable, it is not that simple. In most cases, you use the cable company as your ISP. This means you have to switch email addresses, web pages and contact all of your friends, family and business associates with the new information. You could keep your current ISP and get cable, but you'll pay the full rate for both - adding anywhere from $10-$25/month to the equation.

      Finally, retaining your current ISP generally provides more options when you are on the road. For example, ZoomTown and Fuse subscribers can use WebMail to receive and send email from any computer in the world with Internet access. And, Fuse provides simple, reliable dial up access if you need to surf the web while traveling.


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      Is the service available for my business?

      Considering a broadband connection for your small or medium-sized business? Because ZoomTown ADSL uses existing copper telephone wire, it is available in any office or business district where standard phone service is available. Can you think of any business district without phone service?

      Due to the residential focus of the installed base, cable lines are not available in many commercial districts. As a result, securing a cable broadband connection for your business may require additional time and/or costs to achieve.


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