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Cincinnati Bell ZoomTown Internet Product Support

Are you looking for product help for ZoomTown Internet services? Please select the appropriate section below.

ZoomTown: ZoomTown Internet Security

What is ZoomTown Internet Security?

ZoomTown Internet Security is a complete security solution that offers better performance, better protection, and better usability; all without slowing down your computer. It also provides enhanced protection against viruses, malware, spam e-mail, and identity theft. The new browsing protection feature tells you which web sites are safe to enter and which you should avoid. The program will handle any security problems without annoying you - you only get a notification that confirms your continued safety. You are safe, no matter what you do online.

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Do I have to be a ZoomTown subscriber to purchase ZoomTown Internet Security?

Yes. ZoomTown Internet Security is made available to all Cincinnati Bell customers that use Fuse as their Internet Service Provider.

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I have multiple computers in my home/small business; will ZoomTown Internet Security protect all of my computers?

Absolutely! ZoomTown Internet Security can be installed on as many as 5 computers.

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Does ZoomTown Internet Security have a firewall?

Yes, and it also includes an application control. In fact, the cutting-edge personal firewall that stops hackers from breaking into your computer while the application control automatically lets safe applications connect and blocks unsafe applications from connecting so don't have to click on annoying pop-ups to allow access.

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Which operating systems does the service support?

The ZoomTown Internet Security Service currently supports the following operating systems:

  • Windows 7 (all editions)
  • Windows Vista (all editions)
  • Windows XP Home Edition
  • Windows XP Professional
  • Windows XP Media Center Edition
  • Windows 2000 SP4

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Are there any system requirements?

Yes. ZoomTown Internet Security has the following system requirements:

Microsoft Windows 7
  • Processor: Intel Pentium 4 2GHz or higher
  • Memory: 1GB or more
  • Disk space: 800 MB free HD space
  • Display: 16-bit or more (65000 colors)
  • Internet Connection: An Internet connection is required in order to validate your subscription and receive updates
Microsoft Windows XP
  • Processor: Intel Pentium III (1 GHz or higher)
  • Memory: 512 MB or more
  • Operating System: Microsoft Windows XP SP2 or newer
  • Disk space: 800MB free HD space
  • Display: 16-bit or more (65000 colors)
  • Internet Connection: An Internet connection is required in order to validate your subscription and receive updates

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Already have ZoomTown Internet Security and need additional help?

Click here for additional FAQs and online assistance.

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What is SSID?

SSID stands for Service Set IDentifier. This is what identifies wireless networks. It is also referred to as network name when speaking of wireless networks. The SSID acts as a login name for some wireless networks allowing you to connect to them. The SSID of accessible networks will display in your wireless configuration software. To access restricted networks you must program your wireless configuration software with the SSID of the network. For secure networks you must also enter the WEP key. For more information, visit:

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What is WEP?

WEP stands for Wired Equivalent Privacy. This is a security protocol that enhances the security of a wireless network. If the SSID is the login name, then WEP acts like the password. This is often referred to as the WEP Key. If you are connecting to a router that has WEP enabled then you must enable WEP on the computer you are using to connect to that router. In addition, you must also enter the same WEP key into your computer as the router is using. This helps to ensure that everything connecting to the router is authorized to connect to it.

NOTE: It is highly recommended to enable WEP on your wireless network. Not enabling WEP can allow your connection to be used by others for purposes that may violate the terms of service.

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