What issues will the ZoomTown helpdesk assist?

Cincinnati Bell is happy to offer technical support and will assist with the following issues. The ZoomTown helpdesk can be reached at 513-397-HELP (4357), 7:00 a.m. - 12:00 Midnight / 7 days a week.

Setting up ZoomTown to work with your computer/network, including:

• Installing the ZoomTown modem, cables, and filters
• Configuring your email accounts
• Setting your homepage in a supported browser
• Configuring your ZoomTown wireless modem
• Setting up the SSID and Wep keys

Issues with connecting to the Internet, including:

• Connectivity with the ZoomTown network (indicated by the status lights on the modem)
• Problems connecting to the Internet or accessing sites

Email issues, including:

• Sending and receiving email through the ZoomTown webmail application
• Sending and receiving email through supported third party applications
• Sending and receiving attachments through supported third party applications
• Sending and receiving attachments through ZoomTown Webmail.

ZoomTown Premium Services:

• Installing ZoomTown Internet Security
• Configuring ZoomTown Internet Security
• Using ZoomTown Internet Security
• Accessing ZoomTown Plus content

Items that ZoomTown Helpdesk cannot assist with:

• Operating System errors
• Third party application errors
• Driver installation for third party hardware

Supported Applications

Operating Systems

• Windows 2000, XP, Vista
• Mac OS 8.6 and higher

Email

• Outlook Express 5.x or later
• Netscape Messenger 7.x
• Outlook 2000 and later

Browsers

• Internet Explorer 6.x , 7.x
• Netscape 7.x
• Safari
• Firefox 1.4, 1.5

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What is SSID?

SSID stands for Service Set IDentifier. This is what identifies wireless networks. It is also referred to as network name when speaking of wireless networks. The SSID acts as a login name for some wireless networks allowing you to connect to them. The SSID of accessible networks will display in your wireless configuration software. To access restricted networks you must program your wireless configuration software with the SSID of the network. For secure networks you must also enter the WEP key. For more information, visit: webopedia.com

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What is WEP?

WEP stands for Wired Equivalent Privacy. This is a security protocol that enhances the security of a wireless network. If the SSID is the login name, then WEP acts like the password. This is often referred to as the WEP Key. If you are connecting to a router that has WEP enabled then you must enable WEP on the computer you are using to connect to that router. In addition, you must also enter the same WEP key into your computer as the router is using. This helps to ensure that everything connecting to the router is authorized to connect to it.

NOTE: It is highly recommended to enable WEP on your wireless network. Not enabling WEP can allow your connection to be used by others for purposes that may violate the terms of service.

For more information, visit: webopedia.com

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What is a URL?

A URL is the address of a particular website, similar to the postal address that is used to direct mail. The URL or Uniform Resource Locator, is the common name translation of a website's IP address. This allows an easily remembered name to direct the browser to the correct website. An example of this is http://www.zoomtown.com which is the ZoomTown Homepage.

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How do I access the Internet using ZoomTown?

Once the ZoomTown installation is complete, your computer is connected to the Internet. To access websites you will need a browser such as Internet Explorer (included with the Windows operating system on most computers), Safari (included with the MAC OS X and later), or FireFox, which is available for both Macintosh and Windows.

To access the internet using Windows, start by locating your browser. Simply click on the Start located in the bottom left corner of your screen. The Start menu will be displayed. Click on Programs (XP - All Programs) and locate Internet Explorer or Firefox. Once Internet Explorer or FireFox is located, simply click the associated icon to launch a new browser.

When the browser opens, the webpage assigned as your homepage will be displayed. Learn how to easily change your Internet Explorer or FireFox homepage.

To research information using the Internet, simply choose a search engine - such as Google, Yahoo or even ZoomTown and the rest is easy!

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How do I find something on the Internet?

The most common way to find information on the Internet is to perform a search using a search engine. You can perform a search from the ZoomTown homepage which is powered by Google.

Learn more about search engine basics to improve your search results.

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How do I locate the browsers installed on my computer?

To locate the browsers installed on your computer using Windows XP:

• click on the Start Button in the bottom left corner of your screen.
• choose All Programs
• two of the most popular browsers, Internet Explorer & Firefox, will be visible in this menu
• simply click the browser of your choice to access the Internet

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How can I reduce and/or report SPAM?

Spam can be reduced by a few simple steps:

1. Do not give your email address to any site that you do not recognize as a reputable site.
2. Use Anti-Virus software to keep your computer from being used to send email without your knowledge
3. Read all forms and software agreements prior to agreeing to them.
4. Do not enter your email address in an online forum in an easily recognizable format (ie. bob@connection.net). Try to avoid entering your address as much as possible, when necessary enter your address in an unusual format such as "I am bob on connection.net".
5. Report any spam in your mail box by retrieving the header information and sending it to spam@fuse.net Email headers are the routing information for each email. They contain signatures and timestamps from each server through which the email passed.
6. Do not reply to links to unsubscribe. This confirms your email address and may result in more spam.

To report spam from your ZoomTown or Fuse webmail account.

1. Click on the check boxes next to the emails that you consider to be spam
2. Click on the Report Spam button

To report spam from an email client, such as Outlook Express:

1. Compose an email to spam@fuse.net
2. Copy the header information from the spam email into the body of the email that will be sent to spam@fuse.net (to obtain the email headers, consult the help file of your email program)
3. Upon receipt the information in the email will be reviewed for inclusion in our spam filters. Please note: this does not mean we will always be able to update the filters on a single report. Due to the methods used by spammers, several examples may be required.

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Why can I not access secure sites such as my bank?

Secure sites require your browser to support specific levels of encryption. A secure site can be identified by the URL in the address bar. If the URL begins with https: instead of http: the site is 'secure'. In order for your browser to work on sites such as your bank, you must be using the latest version of your browser.

Get the latest version of Internet Explorer and FireFox now.

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How do I set my static IP address?

In order to use your new static IP address you will need to configure your computer. If you have not received your static IP address information please call the ZoomTown Helpdesk at 513-397-4357 (HELP). To configure your computer, use the IP address information provided and follow the directions below.

Windows 2000

1. Click on Start - Settings - Network and Dial-up Connections
2. Right-click on the enabled network connection
3. Click on Properties in the pop-up menu
4. Locate and click TCP/IP in the list of protocols
5. Click on the Properties button
6. In the TCP/IP dialogue box select Use This IP Address
7. Enter the Static IP Address provided by Cincinnati Bell/ZoomTown
8. Enter the Subnet Mask provided with your Static IP address
9. Enter the Default Gateway you were provided
10. The preferred DNS server should be 216.68.4.10
11. The secondary DNS server should be 216.68.5.10
12. Once the settings are entered click OK, if prompted click OK again
13. Reboot your computer for the settings to take effect

Windows XP

1. Click on Start - Control Panel
• Classic view: Open Network Connections
• Category view: select Network and Internet Connections, and then Network Connections
2. In Use the Following DNS Server Addresses, enter all the IP addressses for the DNS servers your router uses.
• The Preferred DNS Server should be 216.68.4.10
• The Secondary DNS Server should be 216.68.5.10
3. Click OK
4. Reboot your computer for the settings to take effect

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