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Cincinnati Bell ZoomTown Wireless Networking Product Support

Thinking about getting a Wireless Home Network? The list below may help answer many of your questions about the service.



ZoomTown: Wireless Networking


How do I set or change my SSID/WPA? How do I name my wireless network and set a Wi-Fi password?

ZTE H368C/931

ZTE 931 WIIB

ZTE H368C
  1. Open an Internet browser and enter 192.168.200.1 into the address bar to access the ZTE Router UI.
  2. On the left side of the screen, click on the Wireless link, as shown below.
  3. This will direct you to the Wireless menu. Click on the Basic option on the left side of the screen.
  4. Here you can enable your modem's wireless Internet and set your SSID. Make sure that the Enable Wireless checkbox is selected, then choose a name for your wireless network and type it into the SSID field. Press the Apply/Save button to effect your changes.
  5. Your SSID should now be assigned and will appear in your computer or device's wireless networks list.
  6. To set or change your WPA, click on Security under the Wireless tab on the left side of the screen.
  7. In the Select SSID drop-down, make sure that you have your desired wireless network selected. Then click on the Network Authentication drop-down and select WPA-PSK from the list.
  8. In the WPA/WAPI passphrase field, enter your desired password. The router's UI will automatically hide the password as you type it, but if you would like to view what you have typed, you can do so by clicking the Click here to display link.
  9. Check that the Enable WPS and WEP Encryption drop-downs are both set to Disabled and that the WPA/WAPI Encryption drop-down is set to TKIP+AES.

    NOTE: It is important to choose a wireless password that only those in your home know. For a more secure network, choose a password that has at least 8 characters and includes both numbers and letters. To ensure that your WPA password is not lost, you may also wish to write it down and secure it somewhere you will easily remember.

  10. Hit the Apply/Save button at the bottom of the window to change the password. It will take approximately 1-3 minutes for any wireless changes to take effect. If there are any issues after waiting 1-3 minutes, please try rebooting the router. You can do this by using the power button to turn it off and back on again. Or you can simply pull the power cord from the back of the router and plug it back in.

    *Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.



ZyXEL 660 HN/1432

ZyXEL 660 HN

ZyXEL 1432
  1. Open an Internet browser and enter 192.168.200.1 into the address bar to access the ZyXEL Router UI.
  2. At the bottom of the screen, hover over the Network Settings link, as shown below. Scroll up through the presented list and click on Wireless.
  3. Make sure that the General tab is selected at the top of the screen. Then check that the Enable bubble in the Wireless field is selected. In the Wireless Network Name (SSID) field, enter the name you'd like to assign to your wireless network.
  4. Scroll down until you see the portion of the screen below. Here you can set your password preferences and apply your WPA and SSID changes. In the Security Mode drop-down, select WPA-PSK. Then un-check the Generate password automatically box. In the Password field, enter your desired password. This must be between 8 and 63 characters long and use lower-case letters, upper-case letters, and numbers in order to create a secure password. (NOTE: Spaces and underscores cannot be included.) Click Apply to save your changes.

    NOTE: Some older computers or devices may not support the WPA-PSK encryption typically used by your ZyXEL router. If this is the case (or if you experience issues with this process), you can also set your Security Mode to use the less secure WEP option in order to connect your computer to your ZyXEL router. In order to do so, follow Steps 1-3; then, when you reach the Security Level portion of the page, drag the blue ball to the yellow Basic portion of the security bar, as shown below.


    This will automatically change your Security Mode to WEP. Next un-check the Generate password automatically box. Then select the Password 1 bubble and enter your desired password. This must be 13 characters long (a mix of lowercase letters, uppercase letters, and numbers). Hit the Apply button to save all of your changes.

  5. Your SSID and password should now be assigned and will appear in your computer or device's wireless networks list after 1-3 minutes. If there are any issues after waiting 1-3 minutes, please try rebooting the router. You can do this by using the power button to turn it off and back on again. Or you can simply pull the power cord from the back of the router and plug it back in.

    *Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.



Westell 7500

Westell 7500
  1. Open an Internet browser and enter 192.168.200.1 into the address bar to access the Westell Router UI.
  2. At the top of the screen, scroll over Configuration. In the presented drop-down, scroll over Wireless, then click on Basic.
  3. Once directed to the Wireless Configuration page shown below, verify that the Wireless Operation drop-down is set to Enabled. In the Network Name (SSID) field, enter your desired name for your wireless network. In the Hide SSID drop-down, select Disabled. This will allow your computers and devices to detect the SSID you just chose. Your network will show up within your networks list, allowing you to join the network by entering your WPA. Click the Save button to effect your wireless network name change.
  4. Your SSID is now set, but to change or set your WPA password, you will need to mouse over Configuration at the top of the screen again. In the drop-down, scroll over Wireless and then select Security from the presented list.
  5. On the Wireless Security page, select WPA from the Wireless Security drop-down. In the WPA Type drop-down select WPA. Make sure the Authentication type is Personal (Pre-Shared Key). This is also referred to as PSK. You will now be using WPA-PSK. In the WPA Shared Key field, enter your desired password. Then click Save.
  6. Your SSID and password should now be assigned and will appear in your computer or device' s wireless networks list.

    *Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.



Westell 9100/9150

Westell 9100

Westell 9150
  1. Open an Internet browser and enter 192.168.200.1 into the address bar to access the Westell Router UI.
  2. To access the modem' s interface, you will now be prompted to enter the username and password. (NOTE: If you have lost or forgotten this login information, contact Technical Support to retrieve it by calling 513-565-9890.)
  3. At the top of the screen, click on Wireless. In the presented tabs on the left, click on Wireless Settings.
  4. Once directed to the Wireless Settings page shown below, verify that the Enable Wireless box is checked. In the SSID field, enter your desired name for your wireless network. Then check the SSID Broadcast box. This will allow your computers and devices to detect the SSID you just chose. Your network will show up within your networks list, allowing you to join the network after entering your WPA. Click the Apply button to effect your wireless network name change.
  5. Your SSID is now set, but to change or set your password, you will need to use this same screen. Mark sure the Network Authentication drop-down is set to Open System Authentication. This should be the default setting.
  6. Next, make sure the Wireless Security Enabled box is checked.
  7. This will present the additional fields shown below. In the Stations Security Type drop-down, select WPA. In the Authentication Method drop-down select Pre-Shared Key. In the Pre-Shared Key field, enter your desired password. In the Encryption Algorithm, select either TKIP or AES.
  8. Scroll to the bottom of the page and click Apply. When the Settings have loaded, click Okay.
  9. Your SSID and password should now be assigned and will appear in your computer or device' s wireless networks list.

    *Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.


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What is SSID?

SSID stands for Service Set IDentifier. This is what identifies wireless networks. It is also referred to as network name when speaking of wireless networks. The SSID acts as a login name for some wireless networks allowing you to connect to them. The SSID of accessible networks will display in your wireless configuration software. To access restricted networks you must program your wireless configuration software with the SSID of the network. For secure networks you must also enter the WEP key. For more information, visit: webopedia.com


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What is WEP?

WEP stands for Wired Equivalent Privacy. This is a security protocol that enhances the security of a wireless network. If the SSID is the login name, then WEP acts like the password. This is often referred to as the WEP Key. If you are connecting to a router that has WEP enabled then you must enable WEP on the computer you are using to connect to that router. In addition, you must also enter the same WEP key into your computer as the router is using. This helps to ensure that everything connecting to the router is authorized to connect to it.

NOTE: It is highly recommended to enable WEP on your wireless network. Not enabling WEP can allow your connection to be used by others for purposes that may violate the terms of service.

For more information, visit: webopedia.com


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Why would I want a Wireless Network?

Wireless Networking connects more than one computer together to share numerous resources such as your ZoomTown High-Speed Internet Access connection or even your printer. This allows more than one PC to access the Internet at the same time.

A Wireless Network can increase the usefulness of your home computers in numerous ways:

  • Share Files - Sharing files between computers gives you more flexibility than using floppy drives or Zip drives. Share photos, music files, and documents and even save backup copies of critical data on a different PC.

  • Share Printers - Once your network is up and running, it's easy to set up all of your computers to share the same printer.

  • Share your Internet Connection - Use your network to that everyone in y our family can access the Internet at the same time.

  • Multiplayer gaming - Many popular home computer games support "LAN mode" where friends and family can play together, if they have their computers networked.

  • Computer mobility - Notebook computers and other portable devices are much more affordable than they were a few years ago. With a laptop computer and wireless home network, you aren't chained to a network cord and can work on the couch, on your porch, or wherever in the house is most convenient at the moment.

  • Go Wireless - Sure, business can afford to lay cable under their floors or inside walls. But most of us don't have the time or inclination to fuss with this in our homes. Unless you own one of the few newer homes pre-wired with network cable, you'll save substantial time and energy avoiding the cabling mess and going wireless.



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How does a Wireless Network operate?

A network simply connects each computer to a centrally located hub or router. We will supply and configure all of the necessary equipment to get your network up and running.


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Can I have more than one PC on the Internet and still talk on the phone?

Absolutely! One of the main benefits to having a ZoomTown wireless network is that you can have multiple PC's accessing the Internet at blazing fast speeds and still have full access to your telephone to make and receive phone calls.

With a wireless network from Cincinnati Bell, every computer in your home can be accessing different web sites, running shared programs, play online games and print documents to your printer AND you can talk on the phone - ALL AT THE SAME TIME!


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I understand I can share my ZoomTown connection, can I share my printer as well?

Yes. In fact, Wireless Networking from Cincinnati Bell will help you share your single printer with all of the computers in your home.


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Who installs the Wireless Networking equipment?

Our own Cincinnati Bell technicians install you new ZoomTown service along with the Wireless Networking Equipment. If you are already a ZoomTown customer, a Cincinnati Bell Technician will also install your Wireless Networking equipment if you order the service.


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What is an integrated modem?

Cincinnati Bell's integrated modem provides access to the ZoomTown High-Speed Internet service and performs as a wireless gateway all in one device. Essentially, by merging both an ADSL modem and a wireless access point together, Cincinnati Bell is able to offer you an easy to use device that removes gives you fast access to the Net and a wireless network for the rest of your equipment (laptops, printers, etc.).


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How many devices (printers, computers) can I connect?

You can connect up to 10 computers with Cincinnati Bell's Wireless Networking. The number of printers will vary.


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What equipment is needed for a Wireless Network?

Cincinnati Bell supplies the following equipment for a Wireless Network. The cost of these items vary depending on the current offer. Please refer to the pricing tab on this page for detailed pricing information.

  • 1 Integrated Modem
  • A PC card for each laptop computer
  • A USB adapter for each desktop computer



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How far does the wireless signal travel?

Signal quality depends on the environment. Wall thickness or the building materials will affect strength. In most households, Cincinnati Bell's integrated modem will deliver a quality signal up to 200 feet.


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What are patch cables?

Patch cables are the cables that connect your computer to your modem or your computer to your printer. Patch cables are not installed inside the walls of your home.


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Will my Internet speed be impacted when more than one PC is on the Net?

Yes, your speed could be affected but it is unlikely you will notice the difference. There is a total of 5Mbps of bandwidth coming into your home. If two people are surfing the Net at the same time, they would equally share the bandwidth (@ 2.5Mbps ea). However, with bandwidth up to 5Mpbs, both people would have to be downloading an extremely large file to see a measurable difference. In most instances, general Internet surfing will not slow down.


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I already have ZoomTown, can I still get Wireless Networking?

Absolutely. Existing ZoomTown customers with multiple computers in their home will find Wireless Networking to be a perfect partner to their ZoomTown service. If you are an existing ZoomTown customer and would like to have Wireless Networking installed, call 513.565.ADSL (565.2375) to order.


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Will Cincinnati Bell's Wireless Networking work with a Macintosh?

Yes. Cincinnati Bell Wireless Networking is compatible with both Windows and Macintosh operating systems.


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Can I access a Cincinnati Bell WiFi Hotspot?

Yes! Any Cincinnati Bell ZoomTown with Fuse customer has unlimited access to all of our HotSpot locations. The SSID or Network Identifier for our WiFi HotSpots is CBWIFI. When your wireless network is installed, our technician will establish the CBWIFI profile for you. You can take your laptop computer or other wireless device to a hotspot location, log in using your Fuse Username and Password and surf the Web while you sip your coffee.


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What if I need help after I order the service?

If you have questions about your Wireless Network, please call ZoomTown Technical Support at 513.397.HELP (397.4357).


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How do I order?

For information about or to order ZoomTown or Wireless Networking, please call 565-ADSL.


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I need help with My ZoomTown Wireless Modem, where can I find information?

To download the Westell Quick Start Guide, click here.

To download the Westell User Guide, click here.

Both of these user guides are available in PDF format. You will need the Adobe Acrobat Reader to view and print either of these guides. If you do not have Adobe Acrobat Reader, click the Acrobat icon below.

Download Adobe Acrobat Reader

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