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Customer Support: Product Support: Wireless

Are you looking for product help for wireless services? Please select the appropriate section below.

Have a Question? Ask Bella!


Handset Helpdesk

An online encyclopedia for all Cincinnati Bell Wireless GSM Handsets. The Handset Helpdesk includes handset-specific tutorials, FAQs,troubleshooting, compatibility guides, default setting downloads and more.

Voice Mail

Need help with voice messaging? Having problems retrieving your messages?

BlackBerry Internet Service

Set-up email accounts on your BlackBerry effortlessly using this site. Allows you to access multiple existing email accounts for a single BlackBerry device from an internet-based email interface.

Download Settings

Where can I find setup and connectivity guides for using wireless phones? Need instructions on email client setup?


Phones & Devices

Looking for a new phone? Click here to get all the information you want on the latest and greatest models available.

Cincinnati Bell University

Learn more about your Cincinnati Bell products and services. Choose from online learning including video tutorials or sign up for in-store classes at your local Cincinnati Bell retail store.

Fusion WiFi

The clear choice for improving call clarity and reception in your home or office. Get answers and additional help with our Welcome Gudie, FAQs & Glossary.

Network, Coverage & Signal Boosters

Network Coverage FAQs and Maps


Wireless Web Portal

Download rintones, games, graphics, check your usage and more.

Glossary

Confused by all the terminology? Click here for help.

Return and Exchange Policy

Recently purchased or looking to purchase a Cincinnati Bell Wireless phone? Click here for our return and exchange policy.

Online Product Guides

If you prefer looking at more conventional manuals, we have quick guides and full user guides available online.


Fees & Surcharges

For frequently asked questions about wireless fees and surchages this is the place to find information.

Wireless Emergency Alerts (WEA)

The Wireless Emergency Alerts (WEA) is a new national public safety system that allows customers who own a WEA-enabled mobile device to receive geographically-targeted text-like messages alerting them of emergencies within their immediate area.