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Customer Support: Product Support: Wireless

Are you looking for product help for wireless services? Please select the appropriate section below.



Wireless: Voice Mail


How do I retrieve my wireless Voice Messages?

Dial your 10-digit CBW phone number from a landline phone or from your mobile phone press and hold down the one key until your phone dials the mailbox number (513-240-0190). Press * to interrupt the greeting. Enter your password. The system will automatically play your new voice messages. After you review a message, the system will prompt you to Save or Erase. If you do not respond, your message will be skipped, and the next message will begin to play.


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How do I set up my wireless voicemail?

Dial your 10-digit CBW phone number from a landline phone or from your mobile phone press and hold down the one key until your phone dials the mailbox number (513-240-0190). When you hear the Voice Mail system greeting, press * to interrupt the greeting. The system asks for a temporary password, press 1111. At the prompt, using the keypad, enter a new, easy to remember 4 to 15 digit number, then press #. This is your new password for retrieving messages. The system will prompt you to record your own personal greeting, or select a standard system greeting.


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What options are available while listening to my messages?

Rewind 10 Seconds 1
Rewind to Beginning 11
Pause or Restart Message 2
Forward 10 seconds 3
Forward to End of Message 33
Hear Date, Time, Sender, and Message Length 5
Skip and delete your message 77
Skip and Save your message 99
Cancel *
Skip to Next Message #


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What options are available at the end of my message?

Replay 4
Hear Date, Time, Sender, and Message Length 5
Send Copy with introduction 6
Send Copy without introduction 66
Erase 7
Save 9


What are the Voicemail menu prompts?

Click here to see the voicemail menu prompts.


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