Frequently Asked Questions

Voice

• Do I need new equipment?
• How many phones can I connect to the service?
• What if I lose power?
• How do I get technical support?
• What features are available with this service?
• What if there is no dial tone?
• What if I can’t receive incoming calls?

Video

• What channels are available?
• How many programs can I store on my DVR?
• How do I record with my DVR?
• How do I cancel Recordings?
• What if my set top box (STB) is missing channels or not operating correctly?
• What if I am missing a channel?
• How can I change or modify my Fioptics service? My Account?
• How do I understand my bill for video services?
• How do I configure my television to use the service without a Set Top Box?
• How do I configure my television to use the service with a Set Top Box?
• How do I use my Set Top Box remote?
• How do I program my remote to control other devices?
• What if my remote no longer controls my cable box?
• How do I access Video On Demand?
• What if I have no picture or sound on my set top box?
• What if my picture is tiling or having pixellation?

High Speed Internet

• How fast?
• What affects speeds? (Why is my connection slow?)
• How many computers can use the service?
• Is there a wireless option?
• What Operating Systems/Browsers are supported?