We have identified the root cause of problem and it has been resolved. At this time, 95% of customers are back in service, however we understand that some customers are experiencing the residual impact of the outage. Most customers calling in are resolved with a set top box reboot by unplugging the set top box, waiting three minutes and plugging it back in. Our call volume is currently high so if you are still experiencing any issues and have already rebooted your set top box please email us at Cincinnati.Bell@fuse.net. with your account number and a convenient contact number. We are making every effort to respond to all customer emails. Please know that all emails are being handled and you will be contacted today. Thank you!