OUR UNLIMITED THANK YOU!

OUR UNLIMITED THANK YOU!

OUR UNLIMITED THANK YOU!

OUR UNLIMITED THANK YOU!

As a thank you for being a loyal Cincinnati Bell Wireless customer, your current domestic voice, text, and data plans have automatically been upgraded to UNLIMITED at no additional cost to you! There is no action needed to take advantage of this benefit. No more worry about overage charges on your bill!

Why is Cincinnati Bell Wireless giving me unlimited service?

This is our way of thanking you for being a loyal Cincinnati Bell Wireless customer. We want you to enjoy your service and not worry about overages.


Does this promotion expire?

The promotion will end on February 28th 2015 when we will turn off the wireless network. In addition, while you are welcome to change your voice plan to one that is at a reduced rate, at that time you will be billed in accordance with that plan ending the voice promotion on your service.


When does everything change?

Your unlimited upgrades are effective with usage for the Cincinnati Bell Wireless’ 20th bill cycle in August you will see these changes. If you are combined with your home phone bill, you may not see these changes until your next invoice.


Can I add an additional line to my account?

Yes, we would be happy to add a line for you! Please visit a store or call 611 from your phone.


Can I switch my service back to CBW since I just ported out to another provider?

We would be happy to have you come back and enjoy our service. You may use your old Cincinnati Bell Wireless phone or purchase a new one from our current selection. Please remember that on February 28th 2015, we will turn off the network and you will need to choose another provider by then.


Can I change my current voice plan and still get Unlimited?

In order to keep the unlimited voice service, you must keep the rate plan that you have today. We want to continue to offer you the flexibility to adjust your account as you may need. You are welcome to change your voice plan to one that is at a reduced rate, however at that time you will be billed in accordance with that plan.


Can I add text to my account and get Unlimited?

Yes! You can add unlimited texting for $14.99/line or if you have a smartphone, unlimited is only $10.00/month.


Can I add data to my account and get Unlimited?

Yes! You can absolutely add unlimited data for $29.99 per month.


I have Block or Pay Per Use Voice/Text/Data do I get Unlimited?

Pay per Use and Block options were not upgraded to unlimited data, messaging, or voice plans. If you have a PPU or Block options on your account you can select from the following option to upgrade to Unlimited today!

Unlimited Voice:
SI4: $60.00 – Single user
V7X: $90.00 – Family Plan w/2users (Additional Users $20/ea up to 5)

Unlimited Text:
STU: $10.00 (Requires Smart Data or the Unlimited Data Plan)
CTU: $14.99 – All Users

Unlimited Data:
SPP: $29.99 – Eligible for all phones


My Voice/Text/Data plans still say I only have 2GB, 500 min, etc – Did I not get upgraded?

Yes you did! The names of the plans will remain the same as they are today; however, you will notice that if you incur any overage that it will be billed to you at $0. If you happen to change your voice plan; however, you will be billed overage in accordance with that plan.


Could my unlimited data usage be throttled?

Cincinnati Bell will still enforce our throttling rules in compliance with our Net Neutrality policy as we do today. Visit http://www.cincinnatibell.com/customer_support/consumer_information/network_management/ for the current policy and additional information. Throttling is still enforced for both total usage as well as roaming outside of CBW’s local coverage area.


Is WiFi HotSpot (aka tethering) included with my unlimited plan?

PAST UNLIMITED DATA PLAN SUB: Cincinnati Bell Wireless did not make any changes to users for tethering. Customers that had subscribed to a tethering plan prior to this change will still have access to tethering. If you did not subscribe to a tethering plan, you do have the option to add one.

PAST BUCKET DATA PLAN SUB: Cincinnati Bell Wireless did not make any changes to users for tethering. Tethering was included in your data package previously and is still included after this change. Enjoy your unlimited data plan!


I have i-wireless service, do I qualify for the Unlimited upgrade?

No, i-wireless prepaid customers were not upgraded to unlimited data, messaging, or voice plans.


Additional Terms & Conditions
The Cincinnati Bell Wireless “Unlimited Thank You” promotion takes effect starting on CBW postpaid bill cycles as of 8/20/14. Promotion expires 02/28/2015 when CBW will decommission the wireless network. Prepaid customers are not eligible. Promotion applies to current customer voice, data, and/or text plans. Plan names will not change, but overage charges will be waived or credited on the customer bill. Subsequent customer changes to the voice rateplan may impact promotional eligibility and could result in overage charges. Customers without a current voice, text or data plan (pay-per-use or block) have not been changed to unlimited however are eligible to purchase one.