Hosted Call Center Advantage

Fully featured, scalable hosted call center that eliminates hardware and maintenance

 

Enterprise features, easy to manage

Receive all the benefits of a call center with none of the on-site hardware and maintenance hassle

Ease of deployment and comprehensive control

  • Automatic call distribution for routing your customer to the correct agent
  • Queuing ensures your customers never receive a busy signal
  • Span multiple call center locations with virtual queues
  • Web-based management portal for complete control
  • Powerful Reporting enables managers with real-time data and control
  • Users can leverage the full suite of unified communications capabilities
  • Auto Attendant to guide callers to the appropriate agent

Benefits of moving your call center to the cloud

  • Low total cost of ownership
  • Increase flexibility with remote and home-based agents
  • Receive additional redundancy and availability options
  • All application upgrades and updates are done by Cincinnati Bell

Reporting for rich insights

  • Agent reports
  • Queue activity reports
  • Business intelligence
  • Historical data
  • Trends on queues and agents

Product Support

  • For general contact information, click here
  • To visit our Help Center, click here
  • ​For technical support of Call Center, call:
   1.888.638.1699