Gain the competitive edge

Business depends on effective communication. When your voice and data communications are superior, you have a decisive competitive advantage. Our Connected Office Voice Premium (COV Premium), a scalable, cloud-based, fully managed communications solution, gives you this advantage.

Customer perspective: Sunny Delight

See how Sunny D consolidated locations, centralized support, and upgraded technology with Connected Office Voice Premium.

End-to-end support

Connected Office Voice Premium  is a fully managed IP communications solution, custom-designed for your business. The solution includes state-of-the-art routers, switches, and IP phones, as well as all the services and support needed to keep the platform running smoothly. A team of project managers, application specialists, and technicians work closely with you to ensure that the installation is seamless, and all functionalities are properly incorporated into your business operations.

Optional professional on-site training is available for users and administrators during the installation process. After the installation, our team of engineers provides 24x7 technical support and works closely with your IT staff on any future upgrades or enhancements.

Unmatched flexibility and control

  • Consolidate multiple locations into a single virtual office
  • Scale in increments of one. There are no surprises as your needs change
  • Maintain administrative control. It's easy to manage the system with a user-friendly web portal
  • Eliminate the need to work with multiple vendors

Call recording

  • Improve customer satisfaction by monitoring customer/employee interaction
  • Use analytics to identify specific customer behaviors associated with positive outcomes
  • Utilize call recording for performance reviews
  • Proactively prevent liability and potential lawsuits

Instant messaging & presence (IM&P)

  • Questions are answered in seconds
  • Important decisions can be made without the need for a face-to-face meeting
  • Reduce email and voicemail and the delayed response associated with each
  • Escalate chat to voice, video or desktop sharing with one click

Interactive voice response (IVR)

The IVR Advantage

Designed to increase productivity and customer satisfaction
  • Reduce customer hold time
  • Enable gold-glove service with preferred customers
  • Identify callers using speech recognition or touch tone
  • Communicate with the customer when agents are unavailable
  • Outbound notifications are quickly deployed without scheduling agents
  • Enable self-service for an alternate experience

Contact center

Gain flexibility, productivity and security.

  • Easily scale in agent number or locations
  • Personalize and localize customer services
  • One vendor solution for phone service, telephony and supervisor monitoring

Added Bonus!

Earn up to $40,000 cash for your old phone system. Click here for details.

Product Support

Access to user guides, phone tutorials, FAQs, applications and downloads, and portals to manage your services.

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