COVID-19: We’re committed to being responsive to the needs of our customers. Learn about what we’re doing to keep you safe and connected, and self-serve resources for billing, common technical support tips and more. Learn More

Cincinnati Bell Business is committed to supporting our customers during this unprecedented and challenging time. We are closely monitoring this pandemic and will continue making decisions balancing the best interests of our employees, our customers and our community. We thank you for your patience as we work through this crisis together.
 

Customer Support

All of the ways you as a customer can continue to get support and updates during this period.

Stay Connected

Let us help you ensure you’re able to stay connected to what matters most to you. We have 50+ locations in the Greater Cincinnati area that can provide you free Wi-Fi outside, still adhering to CDC guidelines.

Keep America Connected Pledge

We are committed to supporting our business customers by keeping your business connected. That includes not disconnecting services, waiving late payment fees, and keeping Wi-Fi hot spots open to allow anyone to connect to the Internet.

CARES Act

The CARES Act, the Paycheck Protection Program, is designed to give small businesses (500 or fewer employees) the opportunity to take out a loan to provide financial relief  for payroll related expenses and monthly operating expenses like your utility bills, including your phone and Internet. Please visit here to find more information and apply:

Connectivity and Collaboration Tools

Solutions for mobilizing a remote workforce

Internet
Fioptics Internet

Scalable and reliable solutions: The only fiber network in town with virtually unlimited bandwidth and fastest upload speeds to support VPN access and work from home

Learn More
Office 365
Microsoft Office 365

Communication and collaboration tools: Anytime, anywhere cloud access to email, calendar, file-sharing, collaboration and Microsoft applications

Learn More
WebEx
WebEx

Collaboration and meeting solutions: Video, audio, and web conferencing to keep your teams and your clients connected

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UCaaS
UCaaS

Cloud communications simplified: Full-feature cloud phone system with mobile and remote capabilities

Learn More
eComFax
eComFax

A FAX in the cloud: Fax-Enable your email instantly without any need for a fax machine.
Get a 1 month free trial.

Learn More
   
Customer Service, Billing & Sales

Monday - Friday: 8am - 5pm

Technical Support

Sunday - Saturday: 7:30am - 10:00pm

   

Covid-19 Video Resources

Stay informed with helpful business information


CIO Information Exchange

Hear valuable insights and best practices from a panel of IT Leaders. The CIO's include Russ Mayer, current Board Member of Cincinnati Bell, and retired CIO of General Electric, Jim Fowler, CTO of Nationwide Insurance, and David Burns, CIO of GE Aviation, and Cincinnati Bell CIO, Kevin Murray.


SBA Disaster Loans Available to SMBs

Knowing many small and mid-size businesses are struggling because of the current public health crisis, our CEO Leigh Fox and Sr. Director Greg Samuels reached out to SBA officials to discuss how they can help SMBs survive the crisis. Learn more about economic injury disaster loans for coronavirus-related economic disruptions now.


Technology Information Exchange: Supporting a Remote Business

Our focus was to provide expert opinions and best practices from a panel of Security and IT Leaders. The panel includes Leo Cronin, Chief Security Officer of Cincinnati Bell Inc; Tim Beck, Vice President of IT for Cincinnati Bell Inc; Nick Butturini, Senior Technical Sales Engineer of CBTS and more.

Covid-19 Blog Resources

Business information related to the pandemic

Blog 1
Keeping you Connected While Working Remote

Do your employees have the right tools to stay productive while working remote?

Read Blog
Blog 2
Staying Connected with your Customers and Community

Find out what Cincinnati Bell is doing to help during this challenging time.

Read Blog
Blog 5
What can we learn from the COVID-19 crisis

Constant communication, strategic planning, and prioritization are needed to keep your business functional. Here are a few things to keep in mind to mitigate security risk.

Read Blog
Blog 6
Contact Center Operations During Pandemic

Hear how Cincinnati Bell’s contact centers prepared for and handled the increased demand during COVID-19.

Read Blog
Blog 3
Network Performance and Business Continuity

Hear how we prepared for the COVID-19 pandemic and how the network is holding up to the increased demand.

Read Blog
Blog 4
Q&A with Brian Golden: Field Operations

Read more about how the field operations team is managing through the increased demand during the pandemic.

Read Blog
 

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