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Cincinnati Bell Business is committed to supporting our customers during this unprecedented and challenging time. We are closely monitoring this pandemic and will continue making decisions balancing the best interests of our employees, our customers and our community. We thank you for your patience as we work through this crisis together.

Customer Support

All of the ways you as a customer can continue to get support and updates during this period.

Stay Connected

Let us help you ensure you’re able to stay connected to what matters most to you. We have 50+ locations in the Greater Cincinnati area that can provide you free Wi-Fi outside, still adhering to CDC guidelines.

Keep America Connected Pledge

We are committed to supporting our business customers by keeping your business connected. That includes not disconnecting services, waiving late payment fees, and keeping Wi-Fi hot spots open to allow anyone to connect to the Internet.


The CARES Act, the Paycheck Protection Program, is designed to give small businesses (500 or fewer employees) the opportunity to take out a loan to provide financial relief  for payroll related expenses and monthly operating expenses like your utility bills, including your phone and Internet. Please visit here to find more information and apply:

Customer Service, Billing & Sales

Monday - Friday: 8am - 5pm

Technical Support

Sunday - Saturday: 7:30am - 10:00pm


Covid-19 Video Resources

Stay informed with helpful business information

CIO Information Exchange

Hear valuable insights and best practices from a panel of IT Leaders. The CIO's include Russ Mayer, current Board Member of Cincinnati Bell, and retired CIO of General Electric, Jim Fowler, CTO of Nationwide Insurance, and David Burns, CIO of GE Aviation, and Cincinnati Bell CIO, Kevin Murray.

SBA Disaster Loans Available to SMBs

Knowing many small and mid-size businesses are struggling because of the current public health crisis, our CEO Leigh Fox and Sr. Director Greg Samuels reached out to SBA officials to discuss how they can help SMBs survive the crisis. Learn more about economic injury disaster loans for coronavirus-related economic disruptions now.

Technology Information Exchange: Supporting a Remote Business

Our focus was to provide expert opinions and best practices from a panel of Security and IT Leaders. The panel includes Leo Cronin, Chief Security Officer of Cincinnati Bell Inc; Tim Beck, Vice President of IT for Cincinnati Bell Inc; Nick Butturini, Senior Technical Sales Engineer of CBTS and more.


Get Connected

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