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Customer Support

Have a question? You’ll find a wealth of information and resources on our Web site. For support on a particular topic, just select from any of the categories below.
If your support needs relate to consumer products and services, click here to access our consumer support.

Product Support

Complete support, overviews and FAQs on all our products – from home phone, long distance and wireless, to internet, home security and satellite TV.

Business Repair

Having trouble with your services? Fix it here! You are just a click away from entering an online trouble report for your home phone, enhanced services and DSL.

My Account Help

My Account provides a convenient and secure way to view your Cincinnati Bell services, view and pay your bills and much more.

Billing Help

Here's where you can learn more about your billing and payment options, see sample bills, clarify questions you have about your bill and much more.


Check here for privacy information, Do Not Call policies, valuable consumer tips, and other general help.

Contact Us

Feel free to contact us anytime with questions, comments or suggestions.

Terms & Conditions

General and product specific terms & conditions can be found here.