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Customer Support: My Account Help: View, Pay and Manage

Viewing, Paying and Managing your bills with My Account will have the following questions and answers.

To get started, choose any option in the Help Index below:

My Account: View, Pay and Manage

How do I find the details on my bill?

After you login to My Account, you can find a summary of your bill on the right side of the page. Click 'View Details' to view the details of this bill. You can also find this information by going through the My Bills section. To print copy of your bill with details, click the Print This Bill button located in the top right corner of the View My Bills section of the page.

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How can I view past bills?

When viewing your online bill details in the My Bills section of the site, it defaults to your most current bill. To select and view a past bill, simply pick a date from the drop down next to 'View Billing Statement as of:' and click 'GO'.

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How can I view a print-ready bill?

Under the My Bills tab in View Bill Details, click the 'Print This Bill' button located in the top right corner of the View My Bills section of the page. It will pop another window with a flat copy of the bill in printable format. Click your browser's print icon or "File" then "Print" to send your bill to your printer.

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Are the My Account payment options secure?

Yes! All online Cincinnati Bell transactions are safe and secure. MyAccount utilizes a Secure Login Process that strictly controls access to your account information. Cincinnati Bell uses 128bit SSL Encryption technology, the industry standard for online security, to safeguard your payment and account information.

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Why isn't my recent payment reflected on my balance?

Payments made online or via phone will not be immediately reflected on your balance. Once a payment has been submitted, please allow 2-3 business days for processing before your payment will be reflected on your account. You can confirm or verify that your payment has been submitted by going to the Payment History section of your online account located under My Bills. Payment History will show all payments made within the past 90 days either online or by phone.

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What happens if I did not receive a payment confirmation?

When you reach the end of the payment process, you will get a confirmation message confirming your actions. If you did not receive a confirmation message, you can verify that your payment has been submitted and obtain your payment reference number by going to the Payment History section of your online account located under My Bills. If your payment is not displayed in the Payment History section, your payment was not received. Please submit your payment again.

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When will my online bill payment be posted?

Credit card and electronic check payments generally take 2 to 3 business days to post to your account.

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What types of credit cards may be used to pay my Cincinnati Bell bill online?

Cincinnati Bell accepts MasterCard, VISA, American Express and NOVUS (Discover) credit cards.

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My Wireless account is past due. What should I do?

You may use Cincinnati Bell's My Account to pay your account balance online.

If you prefer, you may also use the Cincinnati Bell Wireless TelePay System to pay your account balance over the telephone using a major credit card. The Cincinnati Bell Wireless Accounts Receivable TelePay number is: 1.877. 626.9676.

Payment arrangements for past due accounts may also be made by contacting Accounts Receivable during regular business hours at 1.877.626.9676. Business Hours (EST) are Monday - Friday: 7:30 a.m. until 7:00 p.m. and Saturday: 9:00 a.m. until 6:00 p.m.

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What is an Authorization Number and what should I do with it?

An Authorization Number is a 6-character code automatically issued by your bank whenever they approve credit card transactions. We recommend that you keep this number as part of your permanent payment record, indicating that your credit card payment was successfully processed.

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What happens if my credit card transaction has been declined?

If your credit card had been declined, the payment cannot be applied to your account. We recommend that you contact your card-issuing bank immediately. Provide them with your account information, as well as any details associated with this transaction. You will also need to make other arrangements to pay your Cincinnati Bell Wireless bill.

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I want to pay by electronic check; how do I identify my Bank Routing Number?

Also referred to as an ABA Number, a Bank Routing Number is the 9-digit code that identifies your bank or credit union. This number appears at the bottom of each check, generally to the left of your checking account number. This data is enclosed in "brackets" that resemble a smiley face.

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What are the NSF and Electronic Signature Authorization Statement?

Prior to processing an electronic check payment, Cincinnati Bell Wireless asks that you read and agree to both an NSF fee statement and an Electronic Signature Authorization statement. The NSF fee statement outlines the fees that will be charged to your account should any electronic check payment be returned because of insufficient funds in your checking account. This fee will be added to your monthly account balance, and is in addition to any fees that may be charged to your account by your member bank or credit union.

The Electronic Signature Authorization statement permits Cincinnati Bell Wireless to accept payment on your behalf via an electronic check, per your authorization to proceed without a paper signature.

Cincinnati Bell's NSF Statement is as follows:

I hereby acknowledge that my Cincinnati Bell Wireless Account will be assessed a $ 20.00 administrative fee by Cincinnati Bell Wireless for any electronic check payments made for which funds are not available. I recognize that this fee will be separate and distinct from any fees charged by my member bank or credit union for said overdrafts.

Cincinnati Bell's Electronic Signature Authorization is as follows:

I hereby authorize Cincinnati Bell Wireless to process an electronic check payment on my behalf from the checking account identified in this transaction for the purpose of bill payment. I understand that the payment amount will be deducted from my checking account.

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How can I get a copy of my wireless bill?

You may use Cincinnati Bell's My Account to view and print a copy of your bill online. With My Account, you can view statements for the last 18 months.

If you need a duplicate printed copy of your bill, you can send an email to Customer Care with your name, wireless phone number and the last 4 digits of your Social Security # (for verification purposes) and we will mail you a duplicate copy of your most recent invoice. It may take from 4-6 weeks for the copy of your bill to arrive. Please note that there is a $5.00 charge for invoice copies, which will be added to your account when the copy is sent. Click here to send an email to Customer Care.

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What is combined billing and how do I get it?

A Combined Bill is an invoice that includes both your Business telephone and Wireless phone services. This allows you to receive only one invoice each month, yet the information is kept separate. Your wireless charges are at the end of the invoice on different pages from your business phone charges.

Setting up Combined Billing is simple. Contact a Cincinnati Bell Customer Care Representative at 1.888.391.3925 or by email at to request combined billing.

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Privacy Statement?

To ensure the confidentiality of your account information we use a combination of the information you provide to validate and grant you access to your Account Summary billing details. The information you provide will not be used for any other purpose. Click here to view Cincinnati Bell's complete privacy policy.

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What are my payment options?

Cincinnati Bell allows you to pay with a Credit Card, Debit/Check Card, and/or Electronic Check. Note: The credit card or debit card payment option is currently only available to our residential customers.

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