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Customer Support: Consumer Information: Consumer Responsibilities/Unlawful Use


Customer-Provided Equipment

Under the Federal Communications Commission's (FCC) Registration Program, you may supply your own telephone equipment and connect it directly to the telephone network. This equipment cannot be connected to party line telephone service. You are responsible for the connection, operation, maintenance and repair of this equipment and should arrange for these services through the manufacturer, if needed.

KTS and PBX business customers are also responsible for:

  • Informing Cincinnati Bell Telephone of your intention to use this equipment.
  • Providing the FCC Registration Number and Ringer Equivalence. This information should be located somewhere on the equipment.
Improper Use of Residence Telephone Service for Business Purposes

It is improper to use your primary residence telephone service solely or substantially for business, professional, institutional or occupational purposes or to advertise your residence number as a primary business number. Such improper use may result in your service being disconnected.

Directory Accuracy

Cincinnati Bell cannot guarantee White Pages listings and cannot be responsible for damages if your listing is incorrect or omitted. Exceptions are listed in tariffs filed with the Public Utilities Commission of Ohio (PUCO), the Public Service Commission of Kentucky (PSCK) and the Indiana Utility Regulatory Commission (IURC).

WARNING: Yield a Party Line in an Emergency

State law requires you to yield a party line immediately when told the line is needed for an emergency. It is also unlawful to take over a party line by stating falsely that the line is needed for an emergency. The penalty for either offense in Ohio shall be a fine of not more than $500 or imprisonment for a term not exceeding 60 days, or both. In Indiana, the penalty for either offense shall be a fine of not more than $1,000 or imprisonment for a term not exceeding 180 days, or both. In Kentucky, the penalty for failing to yield the party line shall be a fine of not more than $500 or imprisonment for a term not exceeding 90 days, and for a false representation of emergency the penalty shall be a fine of not more than $100 or imprisonment for a term not exceeding 10 days.

Fraudulent Billing

It is illegal for a person to charge long distance calls to another's number or credit card without permission. In Ohio, persons placing such calls to avoid payment for service are subject to prosecution and if convicted are subject to imprisonment for up to ten years and a fine up to $5,000. In Indiana, it's imprisonment for up to one year and a fine up to $1,000. In Kentucky, it's imprisonment for up to five years and a fine up to $3,000.

Unlawful Wiretapping

It is a crime under state and federal law for any person, including a telephone subscriber, to wiretap or otherwise intercept a telephone call, unless that person has first obtained the consent of one of the parties actually participating in the call, and unless the interception is for a purpose other than the commission of any crime or tortuous act in violation of state or federal law. Properly authorized law enforcement officers can engage in interceptions without consent of either party when proceeding under court orders issued pursuant to applicable provisions of state or federal law. The penalty for illegal wiretapping can be imprisonment for up to ten years, a $5,000 fine, or both. If you suspect that you are the victim of an illegal wiretap, call our Annoyance Call Bureau at (513) 397-7366, and request that an inspection be performed. In the event that no wiretap or trouble condition in Cincinnati Bell's facilities is found, you will be billed the cost incurred for the inspection. No charges apply if an actual illegal wiretap or trouble condition is found.