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Customer Support: Consumer Information: Consumer Rights

We welcome the opportunity to discuss any concerns you may have. If you feel we have not fully addressed your questions or concerns, a supervisor is available to assist you. Please call:

  • 513-565-2210 for Residential Customers
  • 513-241-2899 for TDD/TTY Customers
  • 513-566-5050 for Business Customers

If you are unable to resolve your problem, contact:

Customer Service Manager
Cincinnati Bell Telephone Company
P.O. Box 693
Cincinnati, Ohio 45201
Phone: 513-565-6005

If you are still not satisfied, contact one of the following:

Public Utilities Commission of Ohio
Consumer Services Department
180 E. Broad Street
Columbus, Ohio 43266-0573
Toll-free hotline: 1-800-686-7826
TDD/TTY toll-free: 1-800-686-1570

Public Service Commission of Kentucky
730 Schenkel Lane
P.O. Box 615
Frankfort, Kentucky 40602
Toll-free hotline: 1-800-772-4636

Indiana Utility Regulatory Commission
Consumer Affairs
302 West Washington Street
Indiana Government Center-South
Indianapolis, Indiana 46204
Toll-free hotline: 1-800-851-4268

You may also contact the following:

Office of the Consumers' Counsel
77 South High Street
Columbus, Ohio 43266-0550
Toll-free: 1-877-PICKOCC (1-877-742-5622)

Office of the Attorney General
P.O. Box 2000
Frankfort, Kentucky 40602-2000
Toll call: 1-502-573-2200

Office of Utility Consumer Counselor
501 State Office Building
Indianapolis, Indiana 46204-2208
Toll call: 1-317-232-2494