Helpful information on how to use the My Bills section of My Account to view your bills and make payments online.
To get started, choose any option in the Help Index below:
eBill is our convenient paperless billing solution that makes paying your Cincinnati Bell bill simple and hassle-free. No more paper bills to receive in the mail. You'll receive a courtesy email when your bill is available instead of a paper bill. And best of all - it's FREE.
Instead of receiving your normal paper bill in the mail each month, you will receive a reminder email informing you that your electronic bill (eBill) is available to be viewed online. So each month, when your Cincinnati Bell bill is ready, you'll receive the reminder to view your bill online.
No. Once you sign up for eBill, the paper bill will stop being printed and mailed to your home. eBill is our paperless billing option. Each month, when your Cincinnati Bell bill is ready, you'll receive an email reminder to let you know your bill is available for viewing online.
This monthly email is delivered as a courtesy from Cincinnati Bell. However, you don't need to wait for the eBill email notification to access and pay your account balance. You can view your account online at your convenience, 24 hours a day, 7 days a week. If you have not received an email notification, you may not have a current or correct email address listed. To view and update your email address, log in to My Account, click My Profile at the top of the page, then Manage Email Addresses. There, you can edit a current address or add a new one.
We have also seen instances where the eBill email notifications were mistaken for SPAM and filtered by the customer's Internet Service Provider or their email software. If you have a junk mail or SPAM folder on your email software, please check to see if these eBills are there. Otherwise, we recommend that you contact your Internet Service Provider and explain to them the problem you are having.
Important information about your Cincinnati Bell account including eBill and Autopay notifications may be affected by Email SPAM Filtering software you have installed on your computer
Cincinnati Bell uses your email address of record within your Cincinnati Bell My Account to confirm your purchases, subscription to billing services, Autopay payment confirmation and to notify you when your Cincinnati Bell eBill statement is available for viewing online.
To ensure you receive these important emails, you may need to adjust the settings in your Email SPAM Filtering software that you are using. Please perform the following:
You have several payment options with eBill!
No. If you use eBill you do not have to choose Autopay as your payment option. However, we strongly urge you to try Autopay and see how this FREE service helps save you time and money.
Nothing! Cincinnati Bell's eBill service is FREE! Many customers have asked for an electronic, paperless billing option and that's what eBill is!
Each month, you will receive a reminder email informing you that your electronic bill (eBill) is available to be viewed online. Once you receive this notice, you can log into your Cincinnati Bell My Account to view and pay your bill.
Yes. Simply use your browser's Print button to print a copy of your bill.
Log on to your Cincinnati Bell My Account and go to Billing & Payments, then Current Bill. This view displays all the details for any Cincinnati Bell services to which you subscribe. This includes your Cincinnati Bell Telephone service, Cincinnati Bell Any Distance, ZoomTown, Fioptics, Fuse, and Cincinnati Bell Wireless (if you have a combined bill).
Yes. You may pay your bill online, at our Web site or through your bank, or favorite portal. If you are already paying electronically through another service, you may be able to simply add Cincinnati Bell as a biller. Check with that bill pay provider for more information.