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Customer Support: Product Support

Need help on one of our products? Just select the category that covers what you’re looking for:


Solid support and step-by-steps covering internet access, email, add-on internet services, and more.

Home Phone Service

Expert direction on the best home phone service around – including easy-to-follow instructions for using our convenient calling services.

Long Distance

Important details on all of our money-saving long distance plans.

Home Security

Guidance on how to get the most from our home security services, plus helpful safety tips.


Have questions about your Fioptics service? Find information about Fioptics Voice, Video and High-Speed Internet.

Rebate Center

Rebate forms for a variety of Cincinnati Bell mail-in rebates are here.

Request Repair

Having trouble with your services? Fix it here! You are just a click away from entering an online trouble report for your home phone, enhanced services and DSL.