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Cincinnati Bell ZoomTown Internet Product Support

Are you looking for product help for ZoomTown Internet services? Please select the appropriate section below.

ZoomTown: Installing Filters


How do I install microfilters?

ZoomTown lets you talk on the phone and surf the Net at the same time with one telephone line. In order to eliminate any static interference between your phones and ZoomTown, you must install a microfilter on all phones using the same telephone number as your ZoomTown service (referred to as your ADSL Telephone Number). If you do not install a microfilter on all telephone extensions that are ZoomTown-enabled, you may experience static on your telephone calls.

There are two types of microfilters included in the ZoomTown Installation kit, 1 wall-mount and 3 in-line both pictured below.

wall & Inline Microfilters

Wall-Mount Microfilters - Your ZoomTown Installation Kit includes one wall-mount microfilter to use for wall-mounted telephones. For example, many homes have a phone on the wall in the kitchen. If this phone line is the same line used for the ZoomTown, install a wall-mount microfilter.

In-line Microfilters - Your ZoomTown Installation Kit includes three in-line microfilters. Install an in-line microfilter on all the remaining telephone extensions in your home using the same line as the ZoomTown service. This includes cordless telephones and fax machines.

Click the link below for instructions to install that type of microfilter.


Wall-Mount Microfilter Wall-Mount Microfilters

To install your wall-mount microfilter:

NOTE: If your wall-mount microfilter is in its original packaging, we recommend following the manufacturer's instruction on that packaging. If you do not have the original packaging, the directions below will assist you with the installation.

  1. Remove the phone from the wall.
  2. Install the wall-mount microfilter by aligning the wall jack studs with the keyholes on the the microfilter.

    NOTE: Make sure the slide on the side of the microfilter is in the UNLOCKED position.

  3. Slide the microfilter downward into place on the wall jack studs.
  4. Lock the microfilter onto the wall jack by moving the slide on the side of the microfilter into the LOCKED position.
  5. Plug the line cord, labeled LINE on the microfilter into the existing wall jack.
  6. Plug the wall phone line cord into the center jack (labeled PHONE on the microfilter.)
  7. Plug the wall phone back into the microfilter. Your phone connection will be made when the wall phone is connected to the microfilter.

NOTE: Additional microfilters can be purchased at any Store@Cincinnati Bell location.



In-Line Microfilters

Inline Microfilter To install your in-line microfilter:

NOTE: If your in-line microfilter is in its original packaging, we recommend following the manufacturer's instruction on that packaging. If you do not have the original packaging, the directions below will assist you with the installation.

  1. Identify all phone lines using the ZoomTown service.
  2. Disconnect the phone line cord from the wall jack.
  3. Plug the line cord of the in-line microfilter into your wall jack.
  4. Plug the phone line cord into the jack labeled PHONE on the microfilter.
  5. Repeat these steps for all phone extensions in your home or office.

NOTE: Additional microfilters can be purchased at any Store@Cincinnati Bell location



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