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Customer Support: Product Support: Wireless

Are you looking for product help for wireless services? Please select the appropriate section below.

Have a Question? Ask Bella!

Voice Mail

Need help with voice messaging? Having problems retrieving your messages?

BlackBerry Internet Service

Set-up email accounts on your BlackBerry effortlessly using this site. Allows you to access multiple existing email accounts for a single BlackBerry device from an internet-based email interface.

Download Settings

Where can I find setup and connectivity guides for using wireless phones? Need instructions on email client setup?

Fusion WiFi

The clear choice for improving call clarity and reception in your home or office. Get answers and additional help with our Welcome Gudie, FAQs & Glossary.

Network, Coverage & Signal Boosters

Network Coverage FAQs, Maps and Signal Booster Registration


Confused by all the terminology? Click here for help.

Return and Exchange Policy

Recently purchased or looking to purchase a Cincinnati Bell Wireless phone? Click here for our return and exchange policy.

Online Product Guides

If you prefer looking at more conventional manuals, we have quick guides and full user guides available online.

Fees & Surcharges

For frequently asked questions about wireless fees and surchages this is the place to find information.

Wireless Emergency Alerts (WEA)

The Wireless Emergency Alerts (WEA) is a new national public safety system that allows customers who own a WEA-enabled mobile device to receive geographically-targeted text-like messages alerting them of emergencies within their immediate area.