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Having problems sending email?

Common issues with sending email 

Having problems sending email? Review the following list of solutions. Chances are you can find your answer here. 

NOTE: If you are using Fuse® WebMail, go to Step 3. 

Check your Outbox: Check to see if the email you composed is still stored in your Outbox and has not been sent. If it is still in your Outbox, click Send Mail again. 

Check SMTP Settings: If you are using an email client like Microsoft® Outlook Express or Netscape® Messenger, make sure that your SMTP settings are set to 

NOTE: To prevent the use of our servers for the distribution of unsolicited commercial email (SPAM), Fuse does not permit open relay. As a result, you should not have your email settings configured to while connecting to the Internet through an ISP other than Fuse. If you must connect to the Internet through another ISP, we recommend you send email using Fuse WebMail. 

Check the email address: Make sure that the email address you are sending to is written correctly (e.g., If your email client has an address book that supports the use of nicknames in the To: field (e.g., "Andy"), make sure the nickname actually exists in your address book. 

Check the number of recipients: For any single email, Fuse permits a maximum of 49 recipients Email which exceed the recipient limit will not be sent. 

NOTE: This limit applies to the total recipients entered in the To:, CC: and BCC: fields . You may not enter 49 recipients in each of the above fields. 

Check attachment size: If you are trying to send a file with your Cincinnati Bell email, make sure the attachment does not exceed 10 MB. To optimize email traffic for all of our subscribers, Cincinnati Bell email restricts attachments 10 MB or smaller. Email with attachments which exceed this limit will not be sent. 

Check for email viruses: To help protect our subscribers from the spread of computer viruses, Fuse has established a virus block list. If our server detects that your computer is sending email infected with an email virus (eg, Snowhite, myparty, etc.), the infected email will not be sent. Instead, we will return an error message to you with information about the virus. 

If you receive a virus alert from Fuse, you will need to remove the virus from your computer. For more information on removing viruses from your computer, please visit the Symantec Antivirus Research Center (SARC). 

Check recipient mailbox: If the message you're trying to send has been returned to you, the mailbox you're trying to send to may be full, or may no longer exist. To be certain, check with the person you are trying to email. 

Open Relay Blocks: Occasionally domain ( may block email sent from Fuse servers because SPAM was relayed through our email servers to that domain in the past. While rare, this further illustrates why Fuse no longer allows open relay.