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Help Center / Energy / Rates

Rates

Deregulation allows retail energy suppliers like Cincinnati Bell Energy to compete for customers and find innovative ways of providing value to customers. 

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Can I still use a budget plan?
Does it cost anything to enroll for electricity?

If you are on a budget billing plan with Duke Energy Ohio, you are still eligible to enroll with Cincinnati Bell Energy. After you switch to Cincinnati Bell Energy, your monthly budgeted amount will remain the same. At your regularly-scheduled "true-up" date with Duke Energy, you will realize your Cincinnati Bell Energy savings over the utility. It is advisable to call the utility fully understand how your budget billing will be impacted. 

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Can I enroll if I am receiving government assistance on my energy costs?
Can I still use a budget plan?

Customers currently on a Percentage of Income Payment Plan (PIPP) are not eligible to enroll with any competitive retail electricity service provider, including CBE. If you are currently enrolled with PIPP, your CBE enrollment will not be processed. However, customers enrolled in other government assistance programs such as HEAP, WCP, SCP, HWAP and others ARE eligible to enroll with Cincinnati Bell Energy. Your stipend will not decrease as a result of your enrollment with an alternative provider. If you are enrolled in any government assistance programs and have additional questions about your eligibility, you should contact your representative with the program. It is always safest to call Duke if you are receiving financial assistance to fully understand how your bill will be impacted.

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Can I enroll if I am receiving government assistance on my energy costs?
Does it cost anything to enroll for gas?

No. Enrollment is free. Cincinnati Bell Energy does not have any sign-up fees, cancellation fees, or hidden fees anywhere in the process.


 

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Does it cost anything to enroll for electricity?
Can I still use a budget plan?

Your enrollment with Cincinnati Bell Energy is free. We do not have any sign-up fees, cancellation fees, or hidden fees anywhere in the process. However, if you are currently with a supplier other than Duke Energy for your natural gas supply, Duke Energy will charge you a $4 switch fee to enroll with another supplier. This fee is charged by Duke and will appear on your regular bill. 

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Can I enroll if I am receiving government assistance on my energy costs?
Does it cost anything to enroll for gas?

You will continue to receive one bill from Duke Energy each month. You will now see Cincinnati Bell Energy listed, along with our rate, in the supply portion of your bill. Duke Energy will continue to bill for your service and delivery charges. If you wish to change your current payment method, you can do so by contacting the utility.

See Also
Can I still use a budget plan?
Does it cost anything to enroll for gas?