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Setup

You can enroll online, over the phone, or in any of Cincinnati Bell's retail locations. We need to know your basic contact information and your unique account number, which is 11 digits and can be found easily on any of your utility bills from Duke Energy.

See Also
What does it mean when my bill says 'price to compare'?
How can I check the status of my enrollment?

Once Duke Energy accepts your enrollment, it will take 1 to 2 billing cycles for your service to switch over.

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How do I enroll?
How can I check the status of my enrollment?

Duke’s Price to compare is listed right on your utility bill and is a product of the amount of kWh you have used during the billing cycle and the charge or rate per kWh. This number is helpful when comparing value offered by a third party supplier like Cincinnati Bell Energy. 

See Also
What does it mean when my bill says 'price to compare'?
How do I enroll?

You can check the status of your enrollment anytime at cincinnatibell.com/shop-cincinnati-bell/energy.

See Also
What does it mean when my bill says 'price to compare'?
How long will it take for my service to be switched?