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Help Center / Fioptics+ / Change or Add Service

Change or Add Service

You can make changes to your TV package by going to your My Cincinnati Bell account, calling (513) 565-9890, visiting a Retail location or chatting with us.

See Also
How do I make changes to my TV package?
How do I self-install my Zyxel 3415 Gateway?

Locate your data jack. It will look like one of these examples:
* If you are using an inside ONT (Optical Network Terminal), you will locate this unit instead of a data jack. This is installed where fiber wiring enters your home, and likely mounted to a basement wall; alternately in an office or closet.
  3415-snap-1.JPG

1. Plug one end of the yellow Ethernet cable into your data jack, and the other into the ZyXEL 3415's blue Ethernet/WAN port. 
3415-snap-1-(1).JPG

2. Plug your ZyXEL 3415 power supply into your unit, and a nearby wall outlet. 
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3. If you are connecting to printers, hardwired PCs, etc., you will connect your Ethernet cables from those devices into these yellow Ethernet ports. 
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4. Your Internet light will turn solid green when start-up is complete. You are now connected to the Internet. 
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Follow the attached instructions to guide you through the self-install process. Click here to open. 

Visit here to setup your wireless network. Visit here to setup your guest Wi-Fi network.

Watch this self-install video to guide you through the process of installing your new Gateway.

See Also
How do I make changes to my TV package?
How do I self-install my Zyxel 3415 Gateway?