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See Also How do I watch video on mobile or tablet? Do I need a Google account to use the TiVo device?
See Also My remote control isn’t working. How do I watch video on mobile or tablet?
From time to time, it may be necessary to reset or power-cycle a set top box (STB). Follow the instructions below to successfully restart your Fioptics+ STB.
Press the TiVo Button on the remote control. This will bring up the Fioptics+ menu. Using the directional keys, scroll to the left and highlight Menu. Press the OK button on the remote.
Scroll down and highlight Device Settings. Press the OK button on the remote.
When the Device Settings menu opens, scroll down and highlight Device Preferences. Press the OK button on the remote.
When Device Preferences appear, About should be highlighted already. If not, highlight it and press the OK button on the remote.
Scroll down and highlight Restart. Press the OK button on the remote.
A screen will appear asking you to confirm restarting the STB. Highlight Restart and press the OK button. The STB will power off and begin booting back up again. This process may take up to a couple of minutes to complete.
When the STB is finished rebooting, you should see a screen that looks like this. Press the OK button to begin watching Live TV.
See Also How do I reset the Fioptics+ set top box? Not all features are working properly on my device, what can I do?
If features like VOD content, recordings and others do not seem to function properly, a good troubleshooting step is to clear the cached data on that device. This will refresh the app on the device to remove any previously stored account data that may be causing the issue.
This can occur on devices that had previously been on an account but may have been removed due to active device count limits being reached.
Once cleared you may be required to re-activate the device by logging back in with your Cincinnati Bell account credentials.
For steps for clearing your devices cached data, click here.
See Also Do I need a Google account to use the TiVo device? How do I reset the Fioptics+ set top box?
Fioptics+ will be supported on the following platforms: Unmanaged Android TV The current and previous versions of the unmanaged device’s OS. The Fioptics+ app software supports Android TV-capable set-top boxes that can run the latest Android TV version and the previous one. The following hardware is currently qualified:
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