How Can We Help You?

Browse or search below to find the information you're looking for.

Help Center / Fioptics+ / Installation & Setup

Installation & Setup

By default, the video you were watching when you entered the Home screen continues to play
in the background. Similarly, on most other TiVo menu screens, a video window located in the
upper right corner plays the current video as well.
  • To watch the video in full screen, press the Back button on your remote control.
  • You can choose how to display a video on the Home screen, or choose to turn it off completely. Just select Menu > User Preferences > Video Window & Background.
  • To turn video off on all screens, set Display Video to No.
  • To continue to display video, set Display Video to yes. You can then choose how to display it on the Home screen by modifying the Video on HOME setting:
  • Full screen (background): The currently-playing video is shown as a full-screen video inthe background of the Home screen.
  • Video window: The currently-playing video is shown in the top-right corner of the Homescreen.
Background video on
Video window on
Background video & video window off

See Also
Manage Fioptics+ Account from
How do I set up Parental Controls?

When this setting is on, adult shows do not appear in search results, and titles/descriptions of
adult shows are hidden in the Guide and My Shows. You will need to enter the Parental
Controls PIN to watch any adult content.

Set Rating Limits 
Movies originally meant for release to theaters have a different rating system from shows made for TV. Use rating limits to set rules for both rating systems. Highlight the rating option, and then use the left/right arrows to change the rating limit.


Change PIN 
Enter a new PIN, then re-enter the new PIN to confirm. 


See Also
How can I change the background video when in menus?
How do I self-install a Fioptics+ Set Top Box?

Click to view the Fioptics+ Remote Controls Guide to see how to iniate a single/series recording through the guide. 

See Also
Fioptics+ Self Installation Guide
How do I set up Parental Controls?

While watching a show, you can initiate both a single episode recordings or a OnePass series recording.

First, while watching a show live, either press DOWN on the direction pad or the “i” info button on the remote to see the following menu on the bottom of the screen:

Once you have selected your desired recording option of singe recording or OnePass, follow the corresponding directions above.

See Also
Manage Fioptics+ Account from
Fioptics+ Self Installation Guide

Customers will be able to manage their Fioptics+ account in several ways.  They can manage their currently active unmanaged devices (Fire Stick/Cube, AppleTV, Android TV and Mobile Devices).  They will also be able to reset their Parental Controls PIN by device, adjust their nDVR tiers and more at


See Also
Fioptics+ Self Installation Guide
How do I hide Adult Content?