Picture & Sound

• All of my TV's are not working, what should I do? All of my TV's are not working, what should I do?

  In some cases a reboot of your set-top box can resolve the issue.
  
  To reboot simply disconnect the power cord from the back of the box. Wait at least 30 seconds and then reconnect the power. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. The box may take 2-3 minutes to fully power on and load the interface on your television. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device.
  
  If a reboot doesn't resolve your issue please make a note of any error messages you are receiving and contact Technical Support at 513-565-9890.

• How do I change the input on my TV? How do I change the input on my TV?

  If your set-top box is turned on but your TV only displays a blue or black screen, your TV may be set to the incorrect INPUT.
  
  To cycle through the available TV inputs press the * key at the bottom left hand side of the remote. (see image below)
   
  You can also press the INPUT or SOURCE button on the remote or the TV itself.
  
  When you reach the correct input, your TV will display your video service. Be sure to note which input was successful.

• How do I reboot my set-top box? How do I reboot my set-top box?

  Simply disconnect the power cord from the back of the box. Wait at least 30 seconds and then reconnect the power. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. The box may take 2-3 minutes to fully power on and load the interface on your television. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device.

• What do I do if I am having picture issues? (Why is my TV's picture distorted?) What do I do if I am having picture issues? (Why is my TV's picture distorted?)
  If the issue is occurring on more than one television: Please make a note of any error messages you are receiving and contact Technical Support (513-565-9890).
   

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• What do I do if my picture on my TV is freezing? What do I do if my picture on my TV is freezing?

  In some cases when your TV‘s picture is freezing you just need to reboot your set-top box. Simply disconnect the power cord from the back of the box. Wait at least 30 seconds and then reconnect the power. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. The box may take 2-3 minutes to fully power on and load the interface on your television. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device.
  
  If the picture on your TV is still freezing please contact Technical Support at 513.565.9890.
  
  NOTE: When you remove the power cable from the set-top box, guide data may be temporarily lost. It may take up to 30 minutes for the Program Guide to completely download the program listings. Disconnecting the power will not erase scheduled DVR recordings but will interrupt any recordings occurring at that time.

• What do I do if my set-top box will not power on? What do I do if my set-top box will not power on?

  Please verify you have it plugged into a working power source and if it is plugged into a power strip make sure the power strip is plugged in. Verify the power cord from the wall to the set-top box is plugged in to the wall and the set-top box. If you need further assistance please call 513-565-9890.

• What do I do if my TV says no signal? What do I do if my TV says no signal?

  First verify that your set-top box is properly connected to your television and wall outlet.
  Then check that the set-top box and the television are both powered on. Make sure you press the power button on the actual set-top box and television, instead of using the remote.
  
  If there is still no signal, check that your TV is set to the correct input. Press the * key. If you are unsure which input you have previously used, cycle through all available inputs using your television’s “Input” or “Source” button.
   
  If selecting the correct input does not correct the problem, disconnect the power cable from the back of the set-top box. Let the device rest for 30 seconds then reconnect the power. The box should begin to reboot automatically after a moment. If it does not, press the power button on the set-top box. The box may take 2-3 minutes to fully power on and load.
  
  If you need further assistance please call 513-565-9890.

• What if I have no picture or sound on my set-top box? What if I have no picture or sound on my set-top box?
  First verify that the set-top box and TV are both powered on - press the POWER button on the actual set-top box and television instead of using the remote.

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