At some addresses in the Cincinnati Bell service area, wires are not completley connected from Cincinnati Bell's network to the customer's premise. Depending on the layout of the home (sidewalk, street, driveway, etc.), ociassionally, a wire needs to be ran in order to make that connection and provide service to the customers address.
This can be done through 1 of 3 different types of Buried Wires:
1. Bore - This is required when a structure/barrier is in the way of the connection (sidewalk, street, driveway, etc.). A Bore must be pre-buried before service can be activated at the customer's premise.
What does it mean?
The wire connecting the Cincinnati Bell terminal to the customer's home must cross some type of hard surface (sidewalk, street, or street) prior to the Cincinnati Bell installation. The wire is typically buried 2 feet below the hard surface. A permit to bury may be needed. A Bore installation will be automatically scheduled 15 business days out.
How does it work?
A visit is scheduled for the buried wire technicians to bury the line under the hard surface. At that time, the technician will also bury the fiber line underground. This appointment will be scheduled 15 business days out and the customer does not need to be present.
2. Temporary Wire - This is required when the wire can be connected without crossing a barrier (typically in grassy or dirt/land area). A wire is placed by the Cincinnati Bell technician and later buried by our Buried Wire group.
What does it mean?
A temporary wire can be placed from the home to the Cincinnati Bell terminal without crossing any hard surfaces (i.e. driveway, sidewalk, street) at the time of installation. This is done without a delay in the CBT install time frame.
How does it work?
At the time of the installation, the field technician will lay a temporary line to the terminal and complete the standard installation of services. There will be a follow-up visit from the buried wire department (Cincinnati Bell vendor) to bury the fiber line. The customer is not required to be home for the visit as all the work done will be outside the premise.
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3. Temporary Wire & Bore - This is required when a structure/barrier is in the way of the connection (sidewalk, street, driveway, etc.). A Bore must be completed, however, a Cincinnati Bell technician will have to lay a temporary wire prior to the bore being completed. The Bore/Buried Wire group will return at a later date to complete the work.
We understand that this process may be alarming to you. Please understand that you are not responsibile to do anything as our customer. Our Cincinnati Bell technicians and vendors will complete the project for you. If you have any additional questions regarding a buried wire, please contact us at 513-565-9890.
Note: *Weather can delay the timelines mentioned above.
See Also
What can I expect during my service installation?
Do you drill in my home?