This monthly email is delivered as a courtesy from Cincinnati Bell. However, you don't need to wait for the eBill email notification to access and pay your account balance. You can view your account online at your convenience, 24 hours a day, 7 days a week. If you have not received an email notification, you may not have a current or correct email address listed. To view and update your email address, log in to your My Cincinnati Bell account, click My Profile at the top of the page, then Manage Email Addresses. There, you can edit a current address or add a new one.
We have also seen instances where the eBill email notifications were mistaken for SPAM and filtered by the customer's Internet Service Provider or their email software. If you have a junk mail or SPAM folder on your email software, please check to see if these eBills are there. Otherwise, we recommend that you contact your Internet Service Provider and explain to them the problem you are having.
I did not receive an email notification that my bill is available to view and pay online.
How much does the eBill service cost?