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Help Center / Home Phone / Change or Add Service

Change or Add Service

Orders may be activated the same day if they are placed before 3:00 p.m. and do not require a technician. Exceptions to this timeframe will occur if you order Anonymous Call Rejection with other products. All products ordered will be activated on the same day. For example, if you order Anonymous Call Rejection with a service that requires 3 days to activate, all services will be activated on the third business day. 

See Also
Placing an Order
Does Cincinnati Bell offer Vacation Rate Service for my Home Phone?

Yes. Vacation Rate Service is available for all Cincinnati Bell core products, including Phone service. Rather than totally disconnecting service, customers can use Vacation Service and: 
- Pay a reduced monthly rate
- Keep all equipment
- Resume normal service after vacation
Certain customers do not qualify for Vacation Service. For vacation rate to be added there is a one-time fee of $18.30, no matter how may products are going on Vacation Rate. Taxes and fees still apply. Certain additional restrictions may apply. Call, chat or visit to place your account on vacation service. 
 

See Also
Does Cincinnati Bell offer Vacation Rate Service for my Home Phone?
Placing an Order