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Help Center / Getting Started / Home Phone / Robocall Blocker

Robocall Blocker

Some robocalls are legal, and a few types of robocalls are allowed under the Federal Trade Commission (FTC) rules without your permission, like political calls about candidates running for office, or charities asking for donations.

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What is Cincinnati Bell doing to help address the robocalling problem?
How bad is the robocalling problem in the United States?

Not all robocalls are bad, and some may even be wanted. There are three main
types of robocalls:
  • Positive Robocall presents no harm to the receiver and can be beneficial. Examples include public service announcements, school notifications, appointment confirmations and prescription refills.
  • Nuisance Robocall isn’t indicative of malicious intent or illegal but might be a call that the recipient does not wish to receive. Examples include promotional offers, solicitations, and past due account balances.
  • High-Risk Robocall often includes loss of money, invasion of privacy and identity theft. These callers are preying on trust, and typically fall into one of three categories: Spammers, Spoofers and Scammers.

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How can I opt-out of the robocalling protection solution?
How bad is the robocalling problem in the United States?

Here are the main differences between these three types of High-Risk Robocallers:
  • Spammers place automated phone calls in a manner that is in willful non- compliance with state and federal laws governing the use of automated dialing.
  • Spoofers knowingly transmit misleading or inaccurate Caller ID information. These calls may be placed manually or through an auto-dialer. Spoofers often use various methods to mask their telephone number to show a completely different number—often a number that may be local or familiar to you.
  • Scammers disregard state and federal laws to make calls with the intent of committing identity theft or other types of fraudulent behavior.

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How can I opt-out of the robocalling protection solution?
How can I report a High-Risk robocall?

Transaction Network Services (TNS) estimates that 100 billion unwanted robocalls were made over the last 12 months. More information can be found at this link: https://tnsi.com/media-center/robocall-scam-of-the-month/ 

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How bad is the robocalling problem in the United States?
Are all robocalls illegal?

While there may not be a single answer that entirely ends these activities, Cincinnati Bell is fully committed to fighting the scourge of robocalls. We have started to curb the increase in robocalls by implementing these important steps:
  1. Cincinnati Bell’s Robocall Blocker call-blocking solution aims to block as many of the calls made with malicious intent as possible. These calls have the potential to invade your privacy through identity theft, money scams and other forms of fraud. We automatically block these calls in the network, and your phone won’t ring.
  2. Cincinnati Bell supports legislation including the TRACED Act, which gives the FCC and law enforcement agencies greater authority to go after scammers.
  3. Additionally, Cincinnati Bell supports the Truth in Caller ID Act, which allows the government to charge robocallers with illegal “spoofing” once they prove the caller intended to defraud, cause harm, or illegally obtain something of value.
  4. Cincinnati Bell’s Robocall Blocker call-blocking solution aims to block as many of the calls made with malicious intent as possible. These calls have the potential to invade your privacy through identity theft, money scams and other forms of fraud. We automatically block these calls in the network, and your phone won’t ring.
  5. Cincinnati Bell supports legislation including the TRACED Act, which gives the FCC and law enforcement agencies greater authority to go after scammers.
  6. Additionally, Cincinnati Bell supports the Truth in Caller ID Act, which allows the government to charge robocallers with illegal “spoofing” once they prove the caller intended to defraud, cause harm, or illegally obtain something of value.

See Also
Are all robocalls illegal?
Are all robocalls bad?

Cincinnati Bell’s solution relies on data from multiple sources utilizing our analytics partner, TNS. TNS analyzes robocall data from more than one billion daily call events across hundreds of telecom providers. Because of this volume of data, TNS can extract insights on emerging robocaller tactics and trends.

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How does Cincinnati Bell identify these harmful robocalls?
What is Cincinnati Bell doing to help address the robocalling problem?

If you would like to opt out of this free call-blocking service, simply deactivate by entering *951 on your phone’s keypad.

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How does Cincinnati Bell identify these harmful robocalls?
How can I make sure calls I want to receive are not being blocked?

If you wish to make sure an important number (such as a doctor, pharmacy, or school) is not being blocked or mislabeled, you can manage through your Cincinnati Bell MyAccount. Instructions are provided in this brochure.

See Also
Are all robocalls illegal?
How bad is the robocalling problem in the United States?