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My phone is not working.

If you are unable to receive incoming calls, first check that your phone's ringer is turned on and verify the phone has a dial tone. If you do not have a dial tone, this may be caused by a problem with the phone, the phone jack, or the internal wiring in your home or business. If the ringer is on and the dial tone is present, next you will need to check whether you can make outbound calls. 

If you are able to make outbound calls: If possible use a cell phone or alternate phone line to call the affected number. Make a note of whether you hear ringing, your own voicemail message, or an automated message about why the call cannot be completed. Then use the affected phone to contact Technical Support (513-565-9890) for further assistance.