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Help Center / Account & Billing / Home Phone / Understanding my bill

Understanding my bill


The $0.92/mo Utility Surcharge recovers costs associated with fulfilling the Call Before You Dig (811) service requests, local utility infrastructure and operations. 

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What is the Utility Surcharge?

Basically, these calls are not considered "long distance", however, they are barely outside of the local calling area.

Community Connection is a one-way or two-way usage sensitive (measured) service currently provided to certain exchanges in Ohio. Community Connection is designed to satisfy the daily calling requirements of customers which are not properly met by the combination of toll service and local calling confined to their local calling area. In effect, it is a form of measured Extended Area Service (EAS) because it is less expensive than toll service. Community Connection is CBT’s name for measured rate EAS. Other companies use other names such as Extended Local Calling Plan or Extended Local Calling Service.

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How do I read my Fioptics bill?
What is community connection and why is it on my bill?

Normally, call details on Community Connection calls are not provided. A summary of calls made will be included in your standard monthly bill. If you wish to see call details each month, one of our Customer Service Representatives will be happy to assist you. Simply call us at 513-565-2210 or toll free at 1-866-565-2210.

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I see a summary total of my Community Connection charges, how can I see details of these calls?
How is Community Connection different from my Cincinnati Bell Long Distance?

Generally speaking, Community Connection rates have a lower per minute rate than most long distance plans. It was designed to offer a lower rate to save customers money for calls that were not considered "local", but not necessisarily "long distance".

If you are a Cincinnati Bell Long Distance customer, you can by-pass Community Connection rates by following the instructions below.

See Also
I see a summary total of my Community Connection charges, how can I see details of these calls?
How do I read my Fioptics bill?