First Time User? Register.
Browse or search below to find the information you're looking for.
Follow these easy steps to set up your new Cincinnati Bell voicemail box:
See Also How do I add or delete mailboxes? How do I know that I have a new Voicemail message?
If you have new messages waiting, when you pick up your phone you will hear a stutter dial tone (short, quick tones). If your phone includes a message waiting indicator light, it will be on.
See Also How do I turn off my voicemail? Do I need to use all of these features?
To listen to your voicemail messages:
Voicemail main menu:
See Also How do I add or delete mailboxes? How do I set up Voicemail?
Voicemail can be removed or added to your Cincinnati Bell account anytime by selecting the Add Calling Features option for Home Phone under the My Services in your My Cincinnati Bell Account.
See Also Can I deactivate my Distinctive Ring feature? How do I turn off my voicemail?
Enhanced Voicemail can include any or all of the following features: Single or multiple mailboxes (up to nine); Distinctive Ring, Zero Transfer; Voicemail.
See Also How many mailboxes can I have? What is the purpose of the Base mailbox?
No, all of the Enhanced Voicemail features are optional. You can take advantage of any or all of them. Enhanced Voicemail allows you to customize your voicemail to best suit your needs.
See Also How many mailboxes can I have? How do I turn off my voicemail?
Prior to ringing, your main greeting will prompt the caller to select a single digit number, 1-9, that's been assigned specifically to you. You know whom the call is for by the distinctive ringing pattern assigned to your extension.
See Also Why do I have to have a different password for each mailbox? Can I deactivate my Distinctive Ring feature?
Yes! You can add Distinctive Ring to your Enhanced Voicemail by accessing the "Manage My Voicemail" link within your My Cincinnati Bell account. If available in your area, you will see an option to add Distinctive Ring to your Enhanced Voicemail service.
See Also How many mailboxes can I have? Can I deactivate my Distinctive Ring feature?
See Also How does Enhanced Voicemail with Distinctive Ring work? What is the purpose of the Base mailbox?
To change your ring pattern, pick up your receiver and dial *963. Listen for a second dial tone, then press the number of rings desired followed by the pound sign (#). (Example: For 6 Rings, press 6#) Listen for the stutter dial tone to confirm.
See Also How do I change my mailbox password? If I do not have Distinctive Ring with my Enhanced Voicemail, can I add it later?
Yes. You have two options:
See Also How do I turn off my voicemail? How do I know that I have a new Voicemail message?
With Enhanced Voicemail, you can have up to 9 personal mailboxes.
See Also How does Enhanced Voicemail with Distinctive Ring work? How do I check my voicemail messages?
You can add or remove mailboxes by accessing the "Manage My Voicemail" link within your My Cincinnati Bell account and using the Add or Delete mailboxes functions.
See Also How do I add or delete mailboxes? How do I change my mailbox password?
With multiple mailboxes the Base Mailbox Introductory Greeting is only active if you are not using the Distinctive Ring service or if you turn off the Distinctive Ring feature. In that case, the Base Mailbox Introductory Greeting will be played when the phone is unanswered so callers can select a mailbox for their message. If you do not wish to record a personalized Introductory Greeting for your Base Mailbox, you can use the message that comes prerecorded with your Multiple Voice Mailboxes. If callers hear your base mailbox greeting and do not press an option to be connected with a personal mailbox, they may leave a message in your base mailbox.
See Also What is the purpose of the Base mailbox? If I do not have Distinctive Ring with my Enhanced Voicemail, can I add it later?
See Also If I do not have Distinctive Ring with my Enhanced Voicemail, can I add it later? Can I forward my calls to a different telephone number at certain times?
When you have multiple mailboxes, your 10-digit telephone number along with the unique mailbox password is how the voicemail system distinguishes one mailbox from the other.
See Also How do I check my voicemail messages? What features are available?
Call Waiting works with Voice Messaging. If you are on the phone and you hear the Call Waiting tone, you can choose to answer the call or ignore the call and let it go to Voice Mail. If you choose to put the first call on hold to answer the second call and a third call comes in, the third caller will hear one ring before being forwarded to your mailbox.
See Also How do I set up Voicemail? How do I turn off my voicemail?
If you subscribe to Call Forwarding Variable or Anywhere Call Forwarding on the telephone line with Voice Messaging, you can choose to forward your calls straight to Voice Mail or to a different telephone number. When Call Forwarding Variable or Anywhere Call Forwarding is activated on your telephone line, you will not be able to answer incoming calls at that telephone line.
See Also How do I change my mailbox password? Will Call Waiting work with my Voice Mail box?
Next, tell us which set-top box you have. If you are unsure which set-top box you have, please log in here.
Or select your services from images below for more information. If you are unsure of your service, please log in above to receive information for your account.
Already have Fioptics Services? Log in to get customized information on your service.
Log in
Submit your inquiry below and we will respond to your online issue or question shortly.
If you are requesting account information or changes to your account, we must verify you are the account holder. Please enter the last four digits of the account holder's social security number below.
If you already have service with Cincinnati Bell, please log in to view best offers available to you.
We found more than one address in your account. Please select the address you wish to get best offers for.
If you already have service with Cincinnati Bell, please log in.
Please enter the address where you would like to receive service.
We found more than one street that matches the street name you entered. Please select your street from the list displayed.
Please enter the address to check Fioptics availability.
Our best services available for this address include:
Speeds up to 50 Mbps.
Watch over 375 channels and the best in HD.
With the best calling features available.
Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage
Choose only the features and services you want.
Speeds up to 5 Mbps.
Watch over 300 channels plus many in HD.
[timeframe]
Notify me when I can upgrade to Fioptics at this address.
Thank you for your interest in Cincinnati Bell Fioptics! We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood.
Your service has been placed on Vacation Service at your request. Please call 513-565-2210 to reinstate or make changes to your service.
Speeds up to 100 Mbps.
The address you entered was not recognized or not found in our service area. Please re-enter your address using the following tips: