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Voicemail

To change your ring pattern, pick up your receiver and dial *963. Listen for a second dial tone, then press the number of rings desired followed by the pound sign (#). (Example: For 6 Rings, press 6#) Listen for the stutter dial tone to confirm. 

See Also
The voicemail menu is asking me for a mailbox number -- what is that?
How do I check my voicemail messages?

If you have new messages waiting, when you pick up your phone you will hear a stutter dial tone (short, quick tones). If your phone includes a message waiting indicator light, it will be on. 

See Also
Can I change my ring patterns for my voicemail?
The voicemail menu is asking me for a mailbox number -- what is that?

To listen to your voicemail messages:

  1. Dial *966 or *11
  2. Enter your password and press #. If you have purchased Cincinnati Bell’s Per-Line Privacy feature, dial *82 plus the access number to release your number to the voicemail system.

Voicemail main menu:

  • To listen to new messages, press 11
  • To listen to saved messages, press 12
  • To change your greetings, press 43

See Also
How do I know that I have a new Voicemail message?
What if I forgot my voicemail mailbox password?

Follow these easy steps to set up your new Cincinnati Bell voicemail box:

  1. Dial the access number: Greater Cincinnati (OH and IN): 513-554-1234 Greater Cincinnati (KY): 859-392-1234 Greater Dayton, Middletown and Springfield: 937-619-1234
  2. Enter your 10-digit telephone number
  3. Enter your temporary password, 1111
  4. Listen to the New Subscriber Tutorial, an automated lesson in setting up your mailbox

See Also
How do I check my voicemail messages?
I have stutter dial tone and/or my voicemail light is flashing but no new messages. How can I fix?

If you have forgotten your voicemail password, you can reset it by logging into or creating your My Cincinnati Bell account here. Once signed in, scroll to the correct phone line. Below the "Manage" heading you will see the option to change your voicemail password. Clicking this will bring you to a confirmation screen. Click “Reset Password” in the bottom, right corner of the screen to continue.

 

See Also
Can I prevent callers sending me a fax from hearing my personal greeting on my main line?
How do I check my voicemail messages?

Your mailbox number is the ten-digit telephone number on which your Voice Messaging service operates. 

See Also
How do I set up Voicemail?
How do I know that I have a new Voicemail message?

Someone in your household may have changed it. Ask the members of your household if that is the case. If not, call the Help Desk at 513-565-2210 to have your password reset.

See Also
How do I check my voicemail messages?
How do I set up Voicemail?

Once you erase a message and hang up there is no way to retrieve the message. However, if you have pressed and erased a message by mistake, remain on the line connected to Voice Mail. Replay the message and press to save it.

See Also
The voicemail menu is asking me for a mailbox number -- what is that?
What if I forgot my voicemail mailbox password?

You can fix this problem in one of two ways: (1) leave a message in your voicemail box, then erase it, or (2) hang up your phone, then lift the receiver and dial *967, then hang up.

 

See Also
How can I retrieve a message I erased?
If I turn the Voice Mail header off, will I be able to get the date and time the message was left?

You may order a service called a "busy mailbox" for your Distinctive Ring number. This service plays a busy signal for calls coming into the Distinctive Ring number when the line is busy.

See Also
Why does the voicemail system not recognize my password?
What if I forgot my voicemail mailbox password?

To change your ring pattern, pick up your receiver and dial *963. Listen for a second dial tone, then press the number of rings desired followed by the pound sign (#). (Example: For 6 Rings, press 6#) Listen for the stutter dial tone to confirm.

 

See Also
How do I set up Voicemail?
I have stutter dial tone and/or my voicemail light is flashing but no new messages. How can I fix?